Wifi issues

[jqball2u]

I live with my sister, it is cheaper than us living alone separately, we are both in our 60's.

We have Cox internet & WiFi, no cable TV, the service is in her name.

We were having issues connecting, so she had a tech come out to see what was going on. He changed out the router/modem box because the one we had was an old outdated one. The tech showed us where we could find the access name and password on the bottom of the router/modem. The first couple of weeks went by just fine, then all of a sudden *I* could no longer access the WiFi, even though tapped on the WiFi name and entered the correct password. My sister can still connect on her phone & tablet but neither my phone, tablet, computer, nor my smart TV can connect.

All of our devices are android, with the exception of our computers (her laptop, my 2 desktops & my laptop, her TV & my TV).

Could Cox have somehow cut me off for some weird reason? I don't surf porn sites or any dangerous sites, I mainly surf sites that have to do with Linux, Raspberry Pi, SBC's, electronic project sites, security-related sites, etcetera.

Thanks in advanced for any ideas...

 

[Trotter]

Sounds like she changed the password on you.

 

[Clara619]

Like Trotter said, you could check with your sister if she's having any similar issues.
Otherwise your best bet would be to contact Cox support

 

[tehnokraat]

@jqball2u
Do you get any message or notification that you entered the wrong password or just can't connect?
There are several possibilities, for example, your sister could also block certain IP addresses, could block certain devices, etc.
I don't understand why you don't contact your sister and ask her first, or if you did ask what did she say to you?

 

[Sarim Shah]

I live with my sister, it is cheaper than us living alone separately, we are both in our 60's.

We have Cox internet & WiFi, no cable TV, the service is in her name.

We were having issues connecting, so she had a tech come out to see what was going on. He changed out the router/modem box because the one we had was an old outdated one. The tech showed us where we could find the access name and password on the bottom of the router/modem. The first couple of weeks went by just fine, then all of a sudden *I* could no longer access the WiFi, even though tapped on the WiFi name and entered the correct password. My sister can still connect on her phone & tablet but neither my phone, tablet, computer, nor my smart TV can connect.

All of our devices are android, with the exception of our computers (her laptop, my 2 desktops & my laptop, her TV & my TV).

Could Cox have somehow cut me off for some weird reason? I don't surf porn sites or any dangerous sites, I mainly surf sites that have to do with Linux, Raspberry Pi, SBC's, electronic project sites, security-related sites, etcetera.

Thanks in advanced for any ideas...

It sounds like a network issue specific to your devices. Try forgetting the WiFi network on your devices and reconnecting. If that doesn’t work, reboot your router/modem. If the problem persists, check with Cox for any device restrictions or network settings that might be causing this issue.

 

[Sarim Shah]

Additionally, ensure that the devices not connecting to the WiFi are within the router's range and that there are no significant obstructions causing interference. You can also try connecting one of your devices directly to the router with an Ethernet cable to see if it gets internet access. If it does, this can help confirm that the issue is with the WiFi settings rather than the internet connection itself. Another potential solution is to check the router's settings to see if there are any MAC address filters or access controls enabled that might be blocking your devices. If you're comfortable doing so, you can log into the router's admin page (usually accessible via a web browser by typing in the router's IP address) to review these settings. If this seems too technical, a call to Cox support can help clarify any restrictions or assist in troubleshooting further.
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