I had to participate in my first termination yesterday. It really sucked. The guy should have been gone a few years ago but no one had put paper to any of the times he was coached or reprimanded so it looked like he had a spotless record to corporate. About a year ago he was caught working on his fiancee's store equipment (using company tools, on company time, in the company car, calling in to company support) without any kind of ticket or the company getting paid; her store is not a maintenance customer so it would have been $175/hour plus mileage. The national director of service and our manager flew in and confronted him to fire him but he 'fessed up and they "put him on final" but no paper was logged on it. He continued to eff stuff up. Our manager was promoted and a fellow tech who had been the assistant manager stepped up, and HE finally started writing the dude up.
Fast forward to about a month ago. Part of the tech's job is to do preventative maintenance on their stores when they come up on the schedule. This is mainly doing some in-depth cleaning on our equipment in the stores. It takes most techs about 30 minutes to completely clean a checkout lane. He drives two hours, spends four hours in the store and cleans three lanes, then drives two hours home. Our manager and me happen to be coming through the area the next day and stop in to spot check his work. We pull the scanner/scale out of the checkstand and it is beyond filthy... like 3-4" of onion skins, flour, cornmeal, loose beans, Kool-Aid packets that had fell down in the gap, etc. We take pics and ask the store not to say anything about us looking. Dude comes back a couple of days later, spends four hours, and "completes" the PM. I go two days later and check it... he not only didn't go back and clean the earlier part but also did the same on all the rest of it. I took pictures and our boss put the gears in motion.
I honestly felt sorry for the guy. He was completely blindsided, and thought that nothing would ever be done. He had actually thought that he should have gotten the assistant manager position when our manager moved up. I hate anyone losing their job but it is darn hard to be fired from my company and he finally succeeded. I hope we don't have to do that again but I know better; we've got a couple of others who are trying hard to match or top this guy's record.