Like I said, just because the company you work for has "been doing it that way the whole time" doesn't mean it's the best (or right) way to do it .I know what your saying in general and I don't disagree, but I am saying my private company doesn't do that and it's great because it works still,
I honestly have no idea what you mean here by having staff "wait in line"do you want me to implement a ticket system and get all the staff to wait in line..
You notice the other guys posting mention "customers" and " tickets" , which is my main point about how you treat them and they become customers... Lol. Point proven. I know in a corporate company needs a ticket system.
Anyways... There's no place like 127.0.0.1
Because they ARE your customers lol. Saying 'customers' is a general blanket term because we don't know the names of your customers . Like I said, just because you have a ticket system in place doesn't mean you can't still have good customer service / be sociable with the people you're helping.
Every IT department, no matter the size, can benefit from ticket tracking software.
If it helps, don't call it a "ticket tracking" - you can call it an "issue tracking" system if you prefer .