2 months ago i purchased an alienware top end system.... it arrived 3 weeks late. After some light use for 3 days the alien ice system started to leak all over the video cards. Alienware would not let me return it. unless i wanted to pay a 15% restocking fee. The best thing they could do for me was to offer me a 2 day shipping lable to miami and back for repairs and "VIP" treatment to get it fixed at the front of the repair line.... something they should do anyway if they fuck up your 5000 dollare pc... its been 2 weeks that they have had it.. i finally get an email saying that its been shipped and the bastards shipped it ground.... so 5000 bucks outta my pocket, over 2 months still no computer. The worst part is everyone who answers phones speaks with a heavy hispanic accent.. you can bareley understand them.... on their site alienware have called themselves the ferrari of PC's. How many times have you seen mexicas working in a ferrari dealership......
Alienware = overpriced bullshit, crappy non-existant customer service... refusal to stand behind thier product.
If you feel like being take for a ride purchase an alienware... my only regret... not reading the consumer complaint forums first.
Sorry if anyone reading this is hispanic, I am not racist.... just dissapointed at the lack of quality that 5k buys you these days..... Dude, i wish i was getting a dell !
Alienware = overpriced bullshit, crappy non-existant customer service... refusal to stand behind thier product.
If you feel like being take for a ride purchase an alienware... my only regret... not reading the consumer complaint forums first.
Sorry if anyone reading this is hispanic, I am not racist.... just dissapointed at the lack of quality that 5k buys you these days..... Dude, i wish i was getting a dell !