[ 11/14/2011 3:14:32 AM] I used this card in the above build and it would freeze up right after I would install the graphics drivers (I tried sever different versions). Upon reboot I would get a Hyper Transport Sync Error occurred on last boot. I replaced the CPU, motherboard, PSU, and RAM as well as formatting the hard drive and reinstalling the OS to try to correct this problem. It was only after I swapped out this graphics card that I was able to finish the build for my customer. I now have a customer who could make use of this type of card so I need to RMA this one for one that is not defective.
[KEVIN_C 11/14/2011 6:54:00 PM] We are sorry to hear that this has happened. Please double check that your serial number is registered correctly. Verify that your Account information (URL here) has your current contact phone number and shipping address that someone will be able to sign for a package (no PO boxes allowed for FedEx shipments) when a product is returned to you, FedEx requires these things when shipping anything in case they have to contact you about delivery, and we can escalate this for RMA evaluation. When we issue an RMA it pulls the address that is in your account information at that time. Updating your account information after the RMA is issued will not update the address that the package is being returned to. Thank you. Kevin
[ 11/15/2011 1:54:13 AM] I have updated my address. The phone number is correct. The serial number is correct as best my eyes can make it out... I don`t know if the fourth digit is a "0" or a "O" but I am guessing a zero. Thanks for your help.
[DANIEL_E 11/18/2011 12:33:32 AM] Hello, I have authorized your RMA (Return Merchandise Authorization) so that you can send your XFX product(s) with serial(s) xxxxxxxx in to get serviced. Your RMA number is xxxxxxxx. Please copy and paste the following link into your browser, URL here. This form contains all the details for sending your product in for warranty service. Please read this document carefully before sending your product in. The address being used for return shipping is: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. If for some reason you need to use a different return shipping address or telephone number then please notify us immediately at
rmashipping@xfxforce.com. Include your ticket number as the subject line. Changing the address in your online profile will NOT update the return address on the RMA.
[MICHAELC 12/8/2011 7:45:53 PM] We have received your recent returns ref: xxxxxxxx. Your returns will be passed to the RMA department for testing and diagnosis. We will notify you on completion. Thank You. XFX Support Team
[MICHAELC 12/14/2011 10:59:39 PM] Hi ; We have performed extensive testing on the board you sent in and have not been able to find any issues with it. At this point I am confident that the product is fully functional and the issue you described is not related to the board. I have instructed RMA dept to go ahead and replace the card anyway so if you receive the replacement and the same issues persist, I would recommend to troubleshoot other parts of the system. Thanks, Michael
[MICHAELC 12/14/2011 10:59:52 PM] Your recent returns ref: xxxxxxxx has recently completed the testing process with the following status: {M4Y048528 = NOFAULTFOUND}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team
[JASONN 12/16/2011 12:03:25 AM] We have despatched your recent returns ref: xxxxxxxx via
Global Homepage with tracking reference: xxxxxxxxxxxxxxxxxxxxxxxx. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
[JASONN 12/16/2011 12:03:28 AM] We have now completed your recent returns ref: xxxxxxxx. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
