What You've Just Bought!

[Nukem]

Yep, My truck (2004 Ram 1500 w/5.7L Hemi )has 4, O2 sensors and I keep getting a code for sensor 2, bank 2. I bought the truck used of course, and with 157K on it, it's about that time that all the things are gonna start going, so I'm trying to prevent it from happening in a catastrophic manner.

The sensors for mine are a little less that 200 for all 4, so with my labor, I'm saving about 400ish (If I let a shop do it, 1 hour per sensor @ 100 an hour) But it makes more sense to replace all of them at once, since I plan on keeping it a while, instead of having to do it piece-meal and it start throwing codes up every dang week. Plus this way I KNOW what's been done to it and that alone will help in the troubleshooting.

Plus with the Hemi it doesn't get the greatest gas mileage anyway, so in doing all this I'm hoping to increase it some. And it's a truck, so there is a ton of room to work on it. it's not like my little Kia that I could barely fit my hand in any where. So I'll get dirty to save me some decent money.

But for anyone who does work on stuff, Carfax have a website called mycarfax dot com that you can build your "garage" and everytime you or someone else does work on it, it can be recorded, making it really good for the DIY stuff I'm doing now.

 

[C0RR0SIVE]

The issue comes down to a few things in the system... If a support agent improperly issues an RMA, but doesn't give the shipping information/RMA number to a customer, the system is expecting an item to be returned. If the item isn't returned it shows up on the customer account as not being returned and dings an account. If the account is ever audited for any reason during a future return, then a returns specialist will see that and potentially open an investigation into the account to see if there's any possible fraud. The agent should have selected Replacement, whether they generated an RMA is up in the air, because they should have. If they didn't that affects their numbers pretty badly for sending one out. Amazon has a metric for anything possible, and you don't want to fall out of that green zone as an employee for any metric.

99% of the time things go very smoothly for the sale, and 1% of the time something gets ****ed up. Then 99% of the time the return/replacement works out, but then another 1% of the time there is an issue...

Yeah, the system is a bit screwed up, I work in a very small cog of a very large machine where deviation from the process breaks things very fast.

We have metrics we go by, Trotter wouldn't really have anything to worry about unless he returns a lot, which I have doubts of. The accounts that get really fishy are ones where someone orders a damned Apple MacBook Pro every other week and returns it because it's broken, then when we go to open the box and see a steel plate that's been cut to weigh the exact same as a laptop... Those are the accounts that show up sooner or later and make us go, "wtf?".

Actually had someone send back a fake Galaxy S10+ 1TB, why people try to steal brand new products that way is beyond me. They might get away with it the first time or two, but things like that instantly hit audits as they are most likely to be jacked.

Customer Obession is one of our mottos, those that care and can handle the stress try to make sure the customer has a flawless experience and tries to make sure things go smoothly at all steps. I don't ever want to see an innocent account be victimized because someone inside had a lapse in judgement. I have seen way too many different accounts and they fall into one of three categories from my experience. 1 - account that got ****ed because of age and support screw ups, those accounts always make me sad because it never should have happened. 2- accounts that are in perfect shape but get audited after only one return because again it's a screwup on our end and the account had a sudden incident that was abnormal to the system. 3 - accounts that have a few orders and a very high return rate, don't feel sorry for such accounts as they are almost always fraud accounts.

I rather not see Trotter show up on my screen any time soon as he most likely falls into one of the first two when he shouldn't be falling into any of them as his account should never, ever, show up on my desk.

Here's a fun metric for everyone... My building, last year, processed over 300,000,000 items in returns, there are only 4 people in the building that do my particular job. So if you end up on our desk, then it's because something really funky has happened.

 

[U.F.O.]

Lol good to know. Only thing I asked for rma and never sent was a usb stick I spent $5 just failed. I have had a lot of problems with some kingston drives but whatever I never in info to follow up on rma because I was too paranoid about data recovery from the usb by idk some adversary so I bailed. It was only $5 I got another myself and its been great.


My brother worked for a major boat engine call center for the manufacturer in their call center in our town. People called in to initiate replacement under warranty for their boat engines.


The broken engines were thrown into a pile in a warehouse and never looked at again. This is a huge multinational corporation that has been around as long as major automakers / is also maker of consumer cars, you'd think they would be more proactive / efficient.


My brother as intern in college told his boss some management peon that hey, they engine heads are aluminum. If you scrap this big pile you will make a lot of money. It made the company 8 or 9 figures in profit they were throwing away.


My brother was given a $0 bonus and his boss took all the credit for the idea.

 

[Trotter]

Thanks for the info, c0rr0sive. I've got it all under control now.

 

[Joe C]

Pay no attention to all that rubbish..... Because everybody knows that the color Blue weigh's more than Black and there were attempting to cheat you on the ship charges!

 

[carnageX]

Ordered an ecoBee 3 Lite last night. Sick of having to walk upstairs to adjust the thermostat, especially while feeding the baby.

 

[PP Mguire]

I could never enjoy that kind of thing. Im a huge pussy and hate getting dirty with things like car oil 😂

I changed oil just yesterday, didn't get a lick on me by using latex gloves. They have heavier duty ones like what Joe linked.

Yep, My truck (2004 Ram 1500 w/5.7L Hemi )has 4, O2 sensors and I keep getting a code for sensor 2, bank 2. I bought the truck used of course, and with 157K on it, it's about that time that all the things are gonna start going, so I'm trying to prevent it from happening in a catastrophic manner.

The sensors for mine are a little less that 200 for all 4, so with my labor, I'm saving about 400ish (If I let a shop do it, 1 hour per sensor @ 100 an hour) But it makes more sense to replace all of them at once, since I plan on keeping it a while, instead of having to do it piece-meal and it start throwing codes up every dang week. Plus this way I KNOW what's been done to it and that alone will help in the troubleshooting.

Plus with the Hemi it doesn't get the greatest gas mileage anyway, so in doing all this I'm hoping to increase it some. And it's a truck, so there is a ton of room to work on it. it's not like my little Kia that I could barely fit my hand in any where. So I'll get dirty to save me some decent money.

But for anyone who does work on stuff, Carfax have a website called mycarfax dot com that you can build your "garage" and everytime you or someone else does work on it, it can be recorded, making it really good for the DIY stuff I'm doing now.

If that's a rear O2 the odds of it failing are slim, you'd have more odds of a cat going out.

 

[carnageX]

I changed oil just yesterday, didn't get a lick on me by using latex gloves. They have heavier duty ones like what Joe linked.

If that's a rear O2 the odds of it failing are slim, you'd have more odds of a cat going out.

Glad I'm not the only one that uses latex gloves while changing oil . Have GoJo and shop towels...but I'd rather not get it on my hands in the first place lol.

 

[PP Mguire]

Glad I'm not the only one that uses latex gloves while changing oil . Have GoJo and shop towels...but I'd rather not get it on my hands in the first place lol.

My hands get incredibly dry from basic washing through the day. When I work on something like brakes or other oily areas I need to use Fast Orange which one use can make my hands crack and start bleeding. I found just looking dumb and using latex gloves means I only need to rinse off the sweat.

 

[iFargle]

My hands get incredibly dry from basic washing through the day. When I work on something like brakes or other oily areas I need to use Fast Orange which one use can make my hands crack and start bleeding. I found just looking dumb and using latex gloves means I only need to rinse off the sweat.

After moving from the relatively humid Texas to Arizona... RIP my hands. So dry. So very dry.