Details:
*2200g
*b450 gigabyte
*ram 8gb
*PS 450 watt
I am stuck with the "Microsoft Basic Display Adapter." I can update the driver in a large number of ways, but each method leads to the screen going dark.
The computer is on and responds to commands. I can shut it off with a keyboard shortcut for example.
The only way to get the screen back is to start up in safe mode. If I roll back the driver in safe mode I can then restart the computer normally.
Other than this everything seems to work fine: sound, network, monitor, peripherals.
At no point have I seen error lights on the motherboard.
What I've tried:
Thanks for reading all that!
*2200g
*b450 gigabyte
*ram 8gb
*PS 450 watt
I am stuck with the "Microsoft Basic Display Adapter." I can update the driver in a large number of ways, but each method leads to the screen going dark.
The computer is on and responds to commands. I can shut it off with a keyboard shortcut for example.
The only way to get the screen back is to start up in safe mode. If I roll back the driver in safe mode I can then restart the computer normally.
Other than this everything seems to work fine: sound, network, monitor, peripherals.
At no point have I seen error lights on the motherboard.
What I've tried:
- Clean windows install, run windows updates first (installer starts from version 1903). Then safe mode as needed, windows update tries to install display drivers so it goes black. I then have tried installing drivers from AMD software (old and new versions) and from the MSI DVD that came with the motherboard.
- Clean windows install, run driver updates from AMD and MSI before I let windows update do anything.
- Using DDU to clear display drivers in between attempts and not using it, that is just telling windows to roll back the drivers or disable the device.
- BIOS updates for the motherboard. It came with a Ryzen 3rd gen compatible BIOS so I've tried with that original bios, version 3.0, as well as the latest BIOS, version 3.3.
- I checked the performance of the processor alone in Cinebench. It seems to perform as expected. But of course I can't check the integrated graphics because the drivers won't work.
- Removing 2nd ram stick and removing wifi card - made no difference
- Installed another 3200g processor on the off chance that there was a problem with mine. No difference, same behavior.
- Installing old drivers from both AMD and Windows driver repositories. Most create the same black screen. Some cause windows to be unable to startup.
Thanks for reading all that!