HP Photosnart 7960 printer

JL10

Solid State Member
Messages
17
PLEASE HELP! Just had a baby and thought I'd get a nice photo printer to be able to print out those memories! Bought an HP Photosmart 7960 printer (after having HP's in the past) and have since had 3 crashes! Error Reporting states that it is a driver issue but I apparantly have the latest driver installed (according to HP). Has anyone had similar problems with this printer? Does anyone know what I could try to resolve this isuues. All help gratefull received. Thanks.
 

catalyst1

BSOD
Messages
2,734
Try uninstalling and reinstalling the software. Could be a hardware issue. If it's USB, try another USB port.
 

JL10

Solid State Member
Messages
17
Thanks for the reply. I have uninstalled and reinstalled before, will try another USB port though. Fingers crossed. Thanks again.
 

Techy Geek

Daemon Poster
Messages
1,320
make sure everything is turned on and plugged in properly. I know that sounds dumb but I was trying to print something for half an hour before I realised it wasnt turned on, lol, you probably arent that stupid
 

JL10

Solid State Member
Messages
17
I have made sure that everything's connected properly! Thanks for the suggestion though, you can never be to sure!! The problem is more to do with my PC crashing. I have been onto HP though, and they've been very helpful (surprisingly!). They provided me with a download that has hopefully (and I do mean hopefully!) has sorted the issue. Still wondering if anyone else has suffered from this issue with the 7960 though. Cheers
 

lurkswithin

Fully Optimized
Messages
1,690
I researched a this a while back and was trying to find the thread(link) to send you to but haven't located it. as I recall there was an issue with the settings that were causing somekind of lockup. Something to do with the "preview" option and then trying to I think it was "red eye reduction" would cause a major issue. The ideas behind it was I believe was to do everything that needed to be edited while using the preview then turn off preview to do the red eye reduction.
I don't know if that is a help to your cause or not.
There is one other thing that you might try... removing the newest drivers and install the older set that came with the 7660/7760 models. The only difference is that you will lose the new cropping option.
 
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