help, desktop is black with a virus warning, cant remove the file

Status
Not open for further replies.

vipercrazed

In Runtime
Messages
326
well i dont bother to search cause theyre are too many threads, i think i dowloaded a fake codec pac i was getting so i could play avi files on my windows media player, yea i know should of used something else but thats not the point.

defender shows the file as "adware-Qoologic"

somehow i didnt even know windows came with a security program so i called my buddy up and told him a screen came up that said the 19 files i got were very high and severe. he said the antispyware program might of came with the trojan. like a fake program to detect the virus, cant remeber the name, i dowloaded windows defender beta 2 and it shows the file and says delete completed restart then it restarts and the same file needs to be deleted. i did a full comp scan with defender and it found 15 files of like 120,000 files. still didnt delete anything

yea my internet works, slowly, some apps dont work like my regedit says being used by a different program. and cant change that black desktop of DEATH, ahh help thnx

as i post this im downloading norton off my utilites in my asus driver cd, it has some BS in it but its my only option
 

MrCoffee

Fully Optimized
Messages
1,858
Location
UK
I wouldn't waste your time with norton in this scenario, If I were you i'd get "spybot-search and destroy" and a trial of kaspersky6. Also Ewido with probably be very helpful.

If you feel that you are computer compotent then you might want to get your hands on hijackthis and security taskmanager, and also somesort of rootkit scanner like blacklight.
In the meantime use msconfig to cut out anything suspicious from your startup parameters and kill any obvious nasty processes with taskman.

If you're at a loss where to get these things try Majorgeeks.

It sound like you're infected with malware and most probably trojans, you wont be able to be sure of nailing everything unless you use all the measures i've suggested.
I also suggest you clear your system restore once you're done and create a new restore point.
 

baronvongogo

Fully Optimized
Messages
2,756
Location
United Kingdom, Warrington
CLEANING COMPUTER OF TROJANS, SPYWARE AND VIRUSES
ALL SOFTWARE LISTED IS FREE!
STEP 1. First run online scans from the following (they may not clean your system but can give an idea of whatÂ’s infecting you):

ewido:
http://www.ewido.net/en/onlinescan/

trend micro:
http://housecall.trendmicro.com/

Panda online scan (doesnÂ’t remove viruses but can disinfect some threats do not click on the option to buy):
http://www.pandasoftware.com/products/activescan

STEP 2. Once those are done Clear the system restore points (if you donÂ’t want to do this move onto the next step but be aware viruses can infect system restores and can come back or still cause problems):
• Click Start >> Run - type SYSDM.CPL & press Enter
• Select the System Restore Tab
• Tick on the checkbox - "Turn off System Restore on all drives"
• Click Apply
• Then untick the same checkbox & click OK
• This deletes ALL restore points that had the infection and creates a clean one

STEP 3.Run STEP 6 at this point then uninstall your virus scanner and install each one of these and run a full system scan. Make sure to uninstall each one after its finished and run them in safe mode (To get into safe mode reset the pc then keep pressing F8 until a menu appears in which you can select safe mode some computers use F6 or F7 to get the menu up)

AVG:
http://free.grisoft.com/doc/2/lng/us/tpl/v5

Avast:
http://www.avast.com/eng/download-avast-home.html

Antivir:
http://www.free-av.com/

Clamwin:
http://www.clamwin.com/content/view/18/46/

Bit Defender:
http://www.bitdefender.com/bd/site/products.php?p_id=24

STEP 4. Proceed to try these spyware cleaners again in safe mode and full system scans.

Ad aware SE:
http://www.download.com/Ad-Aware-SE...045910.html?part=dl-ad-aware&subj=dl&tag=top5

Ad Aware VX2 add on (To run this tool once Adaware is updated click on Add-ons in the lefthand column. Select VX2 Cleaner V2.0 and click Run Tool. Click "OK"):
http://www.lavasoft.de/software/addons/vx2cleaner.shtml

Spybot:
http://www.safer-networking.org/en/mirrors/index.html

Advanced Spyware Remover:
http://www.majorgeeks.com/Advanced_...over_d4977.html

Windows Defender Beta 2 (need real copy of windows to work)
http://www.microsoft.com/downloads/...&displaylang=en

CWshredder(removes some browser hijackers):
http://www.intermute.com/spysubtract/cwshredder_download.html


STEP 5.
To clear the Java cache follow these steps (if java is installed):
1. From the Start button, click Settings > Control Panel
2. In the Control Panel, open the "Java Plug-in Control Panel"
3. Select the Cache Tab
4. Click the Clear button inside the Cache Tab, which will clear your JRE cache directory

STEP 6. Download this program to clean your temp files and registry:

CCleaner
http://www.ccleaner.com/ccdownload.asp

After all the above have been done run hijackthis and create a log file then post what it says:
http://www.merijn.org/downloads.html

SAFE GUARDING PC

To keep the pc safe to some extent it is wise to use the following software or anything similar to them:

Firewalls:

Zonealarm :
http://www.zonelabs.com/store/conte...alm/freeDownload.jsp?dc=12bms&ctry=US&lang=en

Tiny Personal:
http://www.webmasterfree.com/tpfw.html

Prevention software:

spyware blaster (stops hijacking of your browser and blocks spyware):
http://www.javacoolsoftware.com/spywareblaster.html

spyware guard (real time monitoring for suspicious behaviour):
http://www.javacoolsoftware.com/spywareguard.html
 

vipercrazed

In Runtime
Messages
326
wow, right after i posted this my internet stopped working, yea norton didnt even start up after i installed it, restarted twice to make sure, its definatly messed up
for the internet i clicked on my connections and did like a refresh of the connection and it didnt do squat.
what if i cant run those scaners since i cant start Fx, and dont even see IE in my programs list

o and for my computer safe mode isnt f8 i knew that and tried but all i got to do was pick which drive to load from

i really appreciate the help, im sure i can follow those steps.
 

baronvongogo

Fully Optimized
Messages
2,756
Location
United Kingdom, Warrington
try starting the comp in safe mode and going into msconfig and disabling everything except maybe your firewall. Then restart the comp and see if your net will work.

to get into msconfig go to start > run> then type msconfig

once the box pops up click on the far right tab called startup and click disable all button just make sure to enable your firewall from the list. Then it will restart your comp.
 

vipercrazed

In Runtime
Messages
326
i did msconfig, it stops all the autolaod programs right?, after i did that when i restarted there were just 10 more programs that appeared on that list that do autoload. one of my friends said only do that once so i wont stop any of the new ones that appear
 

vipercrazed

In Runtime
Messages
326
k ill get that first i need to assemble it i was about to bring it somewhere but decided not to then i need to check if i can figure out safe mode f6 or 7 ill try everything
 
Status
Not open for further replies.
Top