TRDCorolla1
Golden Master
- Messages
- 12,592
- Location
- California
Ok, there's probably similar post to this but then again, it's probably unique. Here's the problem:
The DVD burner is clearly getting power because the tray opens in and out and the green light comes on when it does that. However, no media of any type are detected. Autoplay doesn't come on and there is no DVD drive icon in "Computer".
The OS we're dealing here is Windows Vista Home Premium. It's a Dell model XPS 410, but the warranty is long expired. It's a 1.5 year old PC and the case has NEVER been opened, hardware config is exactly the same since the first day, no OC done period. At first, I thought it could be Nero 8 messing it up. I took that out and still, the problem exist. Now it won't burn or detect anything CD/DVD when inserted. Boot order is the same as the first day it came, Device Manager has exclamation marks next to it though--but I already dowloaded drivers and firmware from Dell directly using the service tag number. I attempt to install it and error pops up saying that the DVD drive isn't detected or supported with this application. I did uninstall and scan for new hardware changes again. No luck.
That leads me to believe that the drive itself may have failed?
It's an office PC so nothing is done on it except office type work and media burning.
Each incident will be charged $39 not including labor or parts should we come down to that using Dell support. I told them that I will have to consider that option, but like to try other things first.
Do you guys think the drive is dead? The cables and jumper settings has never been touched since the PC came to the office. Case was never opened and it worked great up to now.
The DVD burner is clearly getting power because the tray opens in and out and the green light comes on when it does that. However, no media of any type are detected. Autoplay doesn't come on and there is no DVD drive icon in "Computer".
The OS we're dealing here is Windows Vista Home Premium. It's a Dell model XPS 410, but the warranty is long expired. It's a 1.5 year old PC and the case has NEVER been opened, hardware config is exactly the same since the first day, no OC done period. At first, I thought it could be Nero 8 messing it up. I took that out and still, the problem exist. Now it won't burn or detect anything CD/DVD when inserted. Boot order is the same as the first day it came, Device Manager has exclamation marks next to it though--but I already dowloaded drivers and firmware from Dell directly using the service tag number. I attempt to install it and error pops up saying that the DVD drive isn't detected or supported with this application. I did uninstall and scan for new hardware changes again. No luck.
That leads me to believe that the drive itself may have failed?
It's an office PC so nothing is done on it except office type work and media burning.
Each incident will be charged $39 not including labor or parts should we come down to that using Dell support. I told them that I will have to consider that option, but like to try other things first.
Do you guys think the drive is dead? The cables and jumper settings has never been touched since the PC came to the office. Case was never opened and it worked great up to now.