Lexluethar
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That stinks - i understand if you are in consulting because every minute you are working for a client needs to be billed and every minute you aren't working for a client your company is eating that cost.
For a level 2 position though where your primary role is ticket creation / resolution i think it's a bit silly to log everything you are doing. If ticket creation is not your primary function i can see how logging is necessary. Maybe not a minute by minute log but something outlining hey i worked on project xyz today and project 123. I do that for the most part, i'm not tracking every minute but i do have projects i need to work on daily and i need to make some headway with it.
The difference for me at least is a lot of my time is spent testing and researching to see what settings work properly and what best practices are for a specific device.
For a level 2 position though where your primary role is ticket creation / resolution i think it's a bit silly to log everything you are doing. If ticket creation is not your primary function i can see how logging is necessary. Maybe not a minute by minute log but something outlining hey i worked on project xyz today and project 123. I do that for the most part, i'm not tracking every minute but i do have projects i need to work on daily and i need to make some headway with it.
The difference for me at least is a lot of my time is spent testing and researching to see what settings work properly and what best practices are for a specific device.