I'm going to the second tour of entrance tryout for help-desk that is focused on companies. I.e. it does not serve people at home, it only serves companies, there's 200 or so of them they serve.
What should I expect working there? What kind of questions? There should not be "my password doesn't work," I don't think. What should I do if I don't know the answer and I'm on the phone with the customer?
What should I try and do (learn) by the time the second tryout comes? It'll be a simulation of what I would have to do if I was a help-desk guy.
What should I expect working there? What kind of questions? There should not be "my password doesn't work," I don't think. What should I do if I don't know the answer and I'm on the phone with the customer?
What should I try and do (learn) by the time the second tryout comes? It'll be a simulation of what I would have to do if I was a help-desk guy.