Hi all.
I have had two laptops in recently that the owners wanted speeding up and the upgrading to Windows 10. These were an Acer Travelmate that had originally had Windows 8 Pro and EUFI bios but the customer had asked the supplier to revert it to Windows 7 and a much older Dell Inspiron that had always had Windows 7 installed.
I ended up doing a factory reset on both machines because that was the only way that I could clear all the junk. But prior to that because the customers had asked to be upgraded to Windows 10 I thought I would just do a clean install of Win 10 from a USB stick that I had made using the Microsoft Media Creation tool. Both computers had activated Windows 7 installs on them and both computers had the little MS window icon to do the Win 10 upgrade. But when I tried to install Windows 10 from my USB stick the first thing that popped up was a box asking me to enter the product number. This I did and in both cases the product number was rejected. There was no option on the box to skip entering the product number so once it was rejected I could go no further with the Win 10 install. I also went back to original Windows 7 install and tried to upgrade using the icon to download Windows 10 and in both cases the product number was rejected. As I have said both computers had an activated install of Windows 7.
Now I know Microsoft are a law unto themselves and it's highly unlikely that anyone can help out with this but I thought it was worth a try. So does anyone know why this would have happened. I tried to contact Microsoft but that was like trying pulling hens teeth so gave up on that score after an hour or so. Also I did extract the original Windows 8 product number that was hidden in the Acer's EUFI guts but that was rejected as well.
So can anyone throw any light on this please.
I have had two laptops in recently that the owners wanted speeding up and the upgrading to Windows 10. These were an Acer Travelmate that had originally had Windows 8 Pro and EUFI bios but the customer had asked the supplier to revert it to Windows 7 and a much older Dell Inspiron that had always had Windows 7 installed.
I ended up doing a factory reset on both machines because that was the only way that I could clear all the junk. But prior to that because the customers had asked to be upgraded to Windows 10 I thought I would just do a clean install of Win 10 from a USB stick that I had made using the Microsoft Media Creation tool. Both computers had activated Windows 7 installs on them and both computers had the little MS window icon to do the Win 10 upgrade. But when I tried to install Windows 10 from my USB stick the first thing that popped up was a box asking me to enter the product number. This I did and in both cases the product number was rejected. There was no option on the box to skip entering the product number so once it was rejected I could go no further with the Win 10 install. I also went back to original Windows 7 install and tried to upgrade using the icon to download Windows 10 and in both cases the product number was rejected. As I have said both computers had an activated install of Windows 7.
Now I know Microsoft are a law unto themselves and it's highly unlikely that anyone can help out with this but I thought it was worth a try. So does anyone know why this would have happened. I tried to contact Microsoft but that was like trying pulling hens teeth so gave up on that score after an hour or so. Also I did extract the original Windows 8 product number that was hidden in the Acer's EUFI guts but that was rejected as well.
So can anyone throw any light on this please.