stereo not working on my laptop

Crenewer

In Runtime
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107
Location
Portugal
Hi.
My Razer Kraken Headset can only play audio in mono on my laptop, whereas in my phone and other devices, it can play in stereo. I tried to reinstall the audio drivers, but it's of no use. In the audio manager, the option "Stereo" is in gray.
Laptop specs: https://www.4shared.com/s/f7P2Lb2fqei
Screenshot of the audio manager:

Thanks.
 
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