frustrated...
okay, i've tried some more research with negative results.
the suggested link from above appears to be for another
version of word, possibly an older one. when i
attempt to change the margins, the revert back to what
seems to be the default settings back to centimeters.
i've also gone ahead and removed asian languages from
my regional language settings but no luck. as well, re-intall of office.
please any help : )