Bahawolf1
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The general reason for low knowledge salespeople is due to the fact that most of them are paid only minimum wage. If someone is truly tech knowledgeable, they won't stay long at a job that pays only minimum wage because they are over qualified (or underpaid). Why should a competent tech person stay at a job being paid minimum wage when they can get paid more at a different job?
This is a good point. It comes down to, "you get what you pay for". If you're only willing to pay someone $10.00/hour or less, then how could you expect them to be an expert in the field?
The other thing to remember is that most retail outlets (I won't say all.. but most) put a lot of pressure on the sales team to bring in numbers. Regardless of their reasoning in doing so, the reality is... you won't continue to have a job if you can't compete with others in terms of numbers.
This is why time and time again I've gone with friends and family if or when they need a PC and don't want to buy it online. They don't need the assistance from a sales guy and they then don't have to worry about being up-sold.
The same is true for most sales positions. If they're working for commission, it's even worst because that commission is their bread and butter for their own family.