I am having an issue with a computer in my office that I cannot figure out.
I have a broadband cable connection that I use to connect to my company's network in San Francisco through a VPN. The problem is that I cannot access the internet without being connected to the VPN. Well, that is not entirely accurate - I can browse by IP, but that is it, and it takes a long time for simple pages to load. Pages with any applets or streaming or anything past HTML 4 won't load.
The connection is shared with three other computers through a Linksys router, only one of which can access the internet without the VPN. All four computers have the same IP configs and nic settings. I have tried connecting each of the computers directly into the cable modem and get the same results - only one is able to connect to the internet without the VPN. The IP address for the cable modem is a static address, which shouldn't matter as the router should allow all four computers to share the same address.
With regards to the three that are having this issue, I can ping the local host, the default gateway, the external address of the cable modem, and all other computers on the local network both by IP and name without the VPN. I cannot ping the DNS servers for my ISP or any external server. Our cable modem has been switched out three times in the last three years due to other issues, but the problem has been the same regardless of which modem we have used.
Neither my ISP or network admin can figure out why this is happening. I am thinking there is a registry setting or policy that is responsible for the problem but I am not sure where to look. Does anyone have any suggestions as to where to look or another place to check?
I have a broadband cable connection that I use to connect to my company's network in San Francisco through a VPN. The problem is that I cannot access the internet without being connected to the VPN. Well, that is not entirely accurate - I can browse by IP, but that is it, and it takes a long time for simple pages to load. Pages with any applets or streaming or anything past HTML 4 won't load.
The connection is shared with three other computers through a Linksys router, only one of which can access the internet without the VPN. All four computers have the same IP configs and nic settings. I have tried connecting each of the computers directly into the cable modem and get the same results - only one is able to connect to the internet without the VPN. The IP address for the cable modem is a static address, which shouldn't matter as the router should allow all four computers to share the same address.
With regards to the three that are having this issue, I can ping the local host, the default gateway, the external address of the cable modem, and all other computers on the local network both by IP and name without the VPN. I cannot ping the DNS servers for my ISP or any external server. Our cable modem has been switched out three times in the last three years due to other issues, but the problem has been the same regardless of which modem we have used.
Neither my ISP or network admin can figure out why this is happening. I am thinking there is a registry setting or policy that is responsible for the problem but I am not sure where to look. Does anyone have any suggestions as to where to look or another place to check?