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Old 07-28-2005, 10:37 AM   #1 (permalink)
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Default Dell Laptop pop and burn!

I have a Dell laptop still under warranty. Last night I went to plug the power supply connector (which was already plugged into the wall socket) into the computer. I miscalculated the insertion point and accidentally hit the serial port with the ac connector, I heard a small pop and smelled something burning from the serial port. The computer was on at the time and the screen went blank and then black. I tried to restart and the caps lock, scroll lock and num lock lights came on for just a second and then nothing. Any idea on what kind of damage I have done? Could it just be the power supply? I have contacted Dell, but have decided to call back during the day to talk to different rep (had a little trouble understanding the one I spoke with last night :/ )

thanks
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Old 07-28-2005, 10:44 AM   #2 (permalink)
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Probolly blew a capicator

Anyways, your not fixing the problem yourself, be happy you have a warranty
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Old 07-28-2005, 10:46 AM   #3 (permalink)
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same prob here. We use all dells here at boeing, and when we call dell, i get so mad, i cant understand them, and they act like they know more than me about pcs.

Your ac adapter is the power supply. If it wont run off of battery, id say you probably poped something on the board
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Old 07-28-2005, 10:56 AM   #4 (permalink)
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Time to set up an RMA
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Old 07-28-2005, 11:01 AM   #5 (permalink)
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I just contaced the daytime Dell rep he stated they have dispatched a replacement motherboard and processor...hope this solves my problem.
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Old 07-28-2005, 01:48 PM   #6 (permalink)
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good stuff. do you know how to fit a replacement mobo and proc into a laptop?
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Old 07-28-2005, 02:10 PM   #7 (permalink)
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hey when you replace it post some picture up on the forum...i love seeing dell stuff burn
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Old 07-28-2005, 02:12 PM   #8 (permalink)
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lol... there not that bad. just expensive.
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Old 07-28-2005, 03:12 PM   #9 (permalink)
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No, I'm not sure how to replace them. Any suggestions would be appreciated.

Thanks
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Old 07-28-2005, 03:21 PM   #10 (permalink)
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come to think of it, i dont know either. im a desktop man myself.

anyone good at the guts of a laptop?
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