Hi can anyone help my mate has just got broadband upgrade from dial-up to the internet on her computer from tesco. Her computer is a packard bell, and for the first couple of days it was ok, then saturday morning she tried to log on and nothing happened. She's been in touch with the tesco helpline and all their efforts have failed to reboot the system. Last night when we tried to sort things out we managed to get the thing working only to find that she has been linked to something called planetis which the french site for packard bell. She can't download any of her sites or any sites at all for that matter. Tesco haven't got a clue! The guy i dealt with last night was of no help. Does she have to wipe everything and start again or is there some kind of rebbot disc or key she can use to sort this problem out. Need help as soon as possible on this. thanks lynnyxxx