No it is.
You first need to figure out what your sound card is. What chipset it is then go to that maker website and download the latest version for that chip.
This is sort of what Holysky is telling you what to do.
Okay. Can you direct me to how to find this info? Everything else I've tried so far hasn't fixed the problem. Every time I go to the download wizard to reinstall the driver, it never works.