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This was a convo I just had with an HP tech support. I think they're competing with EA for the coveted "Worst Support of all D**n Time" award. It took me 40 f****** minutes to find out what RAM speed a laptop supports...
It's a pretty funny read. Enjoy
[October 1, 2009 2:49 AM] -- Automatically generated message:
A support specialist will be with you shortly.
[October 1, 2009 2:49 AM] -- Automatically generated message:
You are now chatting with support specialist Arjun R.
[October 1, 2009 2:49 AM] -- Arjun R says:
Welcome to HP Total Care for Notebook PCs. Please give me a minute while I quickly review the issue description.
[October 1, 2009 2:49 AM] -- Arjun R says:
Hello Chris.
[October 1, 2009 2:49 AM] -- Arjun R says:
How are you doing?
[October 1, 2009 2:49 AM] -- Chris B says:
hi
[October 1, 2009 2:50 AM] -- Chris B says:
not too bad
[October 1, 2009 2:50 AM] -- Arjun R says:
Okay.
[October 1, 2009 2:50 AM] -- Chris B says:
i would like some info on RAM for my notebook
[October 1, 2009 2:50 AM] -- Arjun R says:
Definitely, I will let you know about it.
[October 1, 2009 2:51 AM] -- Chris B says:
It's a Presario CQ60-430CA. What's the highest speed it supports?
[October 1, 2009 2:51 AM] -- Arjun R says:
Alright.
[October 1, 2009 2:52 AM] -- Arjun R says:
If I understand you correctly, you want to know the information about RAM of Compaq Presario CQ60-430CA Notebook. Am I correct?
[October 1, 2009 2:52 AM] -- Chris B says:
yes the speeds of RAM the CQ60-430CA supports
[October 1, 2009 2:53 AM] -- Arjun R says:
Definitely, I will help you with it.
[October 1, 2009 2:53 AM] -- Arjun R says:
Are you using Compaq Presario CQ60-430CA Notebook?
[October 1, 2009 2:53 AM] -- Chris B says:
no
[October 1, 2009 2:54 AM] -- Arjun R says:
Okay.
[October 1, 2009 2:54 AM] -- Arjun R says:
In order to assist you in better way may I have the product number and serial number of the Notebook.
[October 1, 2009 2:54 AM] -- Arjun R says:
Chris, we can find the product and serial number on the rear panel of the laptop on a white bar coded sticker which is followed by a P/n and a S/n.
[October 1, 2009 2:55 AM] -- Chris B says:
i dont have any numbers as I am purchasing this laptop
[October 1, 2009 2:55 AM] -- Chris B says:
i dont have it with me yet
[October 1, 2009 2:55 AM] -- Arjun R says:
Not a problem, I will check with my resources and let you know about it.
[October 1, 2009 2:56 AM] -- Arjun R says:
Are you using vista operating system on your Notebook?
[October 1, 2009 2:56 AM] -- Chris B says:
Windows 7
[October 1, 2009 2:57 AM] -- Arjun R says:
Thank you for confirming.
[October 1, 2009 2:57 AM] -- Arjun R says:
Chris, I have checked with my data and Compaq Presario CQ60-430CA Notebook will be shipped with 2Gb of RAM.
[October 1, 2009 2:58 AM] -- Chris B says:
that wasn't my question at all
[October 1, 2009 2:58 AM] -- Arjun R says:
If you wish to upgrade it then you can upgrade it to 4Gb.
[October 1, 2009 2:58 AM] -- Chris B says:
i know its shipping with 2 gigs
[October 1, 2009 2:58 AM] -- Chris B says:
yes but what speeds does it support
[October 1, 2009 2:58 AM] -- Arjun R says:
You can upgrade it upto 4Gb.
[October 1, 2009 2:59 AM] -- Chris B says:
533Mhz, 667Mhz, 800Mhz. I need a speed
[October 1, 2009 3:00 AM] -- Arjun R says:
Alright, let me check with it.
[October 1, 2009 3:00 AM] -- Chris B says:
it doesnt say anything about it in the product specifications
[October 1, 2009 3:02 AM] -- Arjun R says:
Okay.
[October 1, 2009 3:06 AM] -- Arjun R says:
Thank you for begin online.
[October 1, 2009 3:07 AM] -- Arjun R says:
Well, the speed of Compaq Presario CQ60-430CA Notebook is 2.10 GHz.
[October 1, 2009 3:07 AM] -- Chris B says:
seriously...
[October 1, 2009 3:07 AM] -- Arjun R says:
Yes.
[October 1, 2009 3:07 AM] -- Chris B says:
i know that!
[October 1, 2009 3:07 AM] -- Chris B says:
I WANT RAM SPEEDS NOT CPU SPEEDS!
[October 1, 2009 3:08 AM] -- Chris B says:
it took that long for you to tell me something i already know
[October 1, 2009 3:08 AM] -- Arjun R says:
Yes, I gave you the speed of memory.
[October 1, 2009 3:08 AM] -- Chris B says:
if you can't answer please send me to someone who can
[October 1, 2009 3:08 AM] -- Chris B says:
that is not the speed of the memory it's the speed of the processor
[October 1, 2009 3:09 AM] -- Arjun R says:
The reason I took long time because I do not have serial and product number of the Notebook, so I checked it with my resources.
[October 1, 2009 3:09 AM] -- Chris B says:
please send me to someone who can answer
[October 1, 2009 3:09 AM] -- Chris B says:
there is no notebook memory that can run at 2.1GHz
[October 1, 2009 3:10 AM] -- Chris B says:
it's impossible
[October 1, 2009 3:11 AM] -- Arjun R says:
Let me inform you that, as we do not have serial and product number of the Notebook but I have checked with my resources and gave you the information.
[October 1, 2009 3:11 AM] -- Arjun R says:
If it is possible, can you provide me the serial and product number of the Notebook.
[October 1, 2009 3:11 AM] -- Arjun R says:
So, that I can confirm it for you.
[October 1, 2009 3:12 AM] -- Chris B says:
I already have told you i am PURCHASING this laptop i do not have it with me
[October 1, 2009 3:12 AM] -- Chris B says:
and a serial number wouldnt give you any extra information on what speed of RAM this notebook supports
[October 1, 2009 3:13 AM] -- Chris B says:
like I requested, send me to someone who can tell me if you cannot
[October 1, 2009 3:13 AM] -- Arjun R says:
Alright, please give me a minute while I check the details and give you the information.
[October 1, 2009 3:14 AM] -- Arjun R says:
I would also like to inform you that, it is not possible to give you the exact information regarding the speed of memory without serial and product number but I will check with my resources and give you the exact information.
[October 1, 2009 3:20 AM] -- Arjun R says:
Thank you for begin online.
[October 1, 2009 3:22 AM] -- Arjun R says:
Chris, as I have checked with my resources and it is a new Notebook and it is compatible with both 667MHz and 800MHz.
[October 1, 2009 3:23 AM] -- Chris B says:
thank you very much
[October 1, 2009 3:23 AM] -- Arjun R says:
You are welcome.
[October 1, 2009 3:24 AM] -- Chris B says:
honestly i suggest quitting your job at HP
[October 1, 2009 3:24 AM] -- Arjun R says:
Please let me know, is there anything else I can assist you with?
[October 1, 2009 3:24 AM] -- Chris B says:
they're a terrible company
[October 1, 2009 3:24 AM] -- Chris B says:
no that's all
[October 1, 2009 3:24 AM] -- Arjun R says:
I would like to provide you the service request ID number of this chat session.
[October 1, 2009 3:24 AM] -- Chris B says:
you deserve more than 10 minutes of training and it isn't your fault
[October 1, 2009 3:24 AM] -- Chris B says:
sure
[October 1, 2009 3:25 AM] -- Arjun R says:
Here is the service request ID number of this chat session : 2550603 and in future if you face any issue then please feel free to get back to us and we will be glad to assist you.
[October 1, 2009 3:25 AM] -- Arjun R says:
I really regret and apologize for taking your long time.
[October 1, 2009 3:25 AM] -- Chris B says:
no problem
[October 1, 2009 3:26 AM] -- Chris B says:
thank you
It's a pretty funny read. Enjoy
[October 1, 2009 2:49 AM] -- Automatically generated message:
A support specialist will be with you shortly.
[October 1, 2009 2:49 AM] -- Automatically generated message:
You are now chatting with support specialist Arjun R.
[October 1, 2009 2:49 AM] -- Arjun R says:
Welcome to HP Total Care for Notebook PCs. Please give me a minute while I quickly review the issue description.
[October 1, 2009 2:49 AM] -- Arjun R says:
Hello Chris.
[October 1, 2009 2:49 AM] -- Arjun R says:
How are you doing?
[October 1, 2009 2:49 AM] -- Chris B says:
hi
[October 1, 2009 2:50 AM] -- Chris B says:
not too bad
[October 1, 2009 2:50 AM] -- Arjun R says:
Okay.
[October 1, 2009 2:50 AM] -- Chris B says:
i would like some info on RAM for my notebook
[October 1, 2009 2:50 AM] -- Arjun R says:
Definitely, I will let you know about it.
[October 1, 2009 2:51 AM] -- Chris B says:
It's a Presario CQ60-430CA. What's the highest speed it supports?
[October 1, 2009 2:51 AM] -- Arjun R says:
Alright.
[October 1, 2009 2:52 AM] -- Arjun R says:
If I understand you correctly, you want to know the information about RAM of Compaq Presario CQ60-430CA Notebook. Am I correct?
[October 1, 2009 2:52 AM] -- Chris B says:
yes the speeds of RAM the CQ60-430CA supports
[October 1, 2009 2:53 AM] -- Arjun R says:
Definitely, I will help you with it.
[October 1, 2009 2:53 AM] -- Arjun R says:
Are you using Compaq Presario CQ60-430CA Notebook?
[October 1, 2009 2:53 AM] -- Chris B says:
no
[October 1, 2009 2:54 AM] -- Arjun R says:
Okay.
[October 1, 2009 2:54 AM] -- Arjun R says:
In order to assist you in better way may I have the product number and serial number of the Notebook.
[October 1, 2009 2:54 AM] -- Arjun R says:
Chris, we can find the product and serial number on the rear panel of the laptop on a white bar coded sticker which is followed by a P/n and a S/n.
[October 1, 2009 2:55 AM] -- Chris B says:
i dont have any numbers as I am purchasing this laptop
[October 1, 2009 2:55 AM] -- Chris B says:
i dont have it with me yet
[October 1, 2009 2:55 AM] -- Arjun R says:
Not a problem, I will check with my resources and let you know about it.
[October 1, 2009 2:56 AM] -- Arjun R says:
Are you using vista operating system on your Notebook?
[October 1, 2009 2:56 AM] -- Chris B says:
Windows 7
[October 1, 2009 2:57 AM] -- Arjun R says:
Thank you for confirming.
[October 1, 2009 2:57 AM] -- Arjun R says:
Chris, I have checked with my data and Compaq Presario CQ60-430CA Notebook will be shipped with 2Gb of RAM.
[October 1, 2009 2:58 AM] -- Chris B says:
that wasn't my question at all
[October 1, 2009 2:58 AM] -- Arjun R says:
If you wish to upgrade it then you can upgrade it to 4Gb.
[October 1, 2009 2:58 AM] -- Chris B says:
i know its shipping with 2 gigs
[October 1, 2009 2:58 AM] -- Chris B says:
yes but what speeds does it support
[October 1, 2009 2:58 AM] -- Arjun R says:
You can upgrade it upto 4Gb.
[October 1, 2009 2:59 AM] -- Chris B says:
533Mhz, 667Mhz, 800Mhz. I need a speed
[October 1, 2009 3:00 AM] -- Arjun R says:
Alright, let me check with it.
[October 1, 2009 3:00 AM] -- Chris B says:
it doesnt say anything about it in the product specifications
[October 1, 2009 3:02 AM] -- Arjun R says:
Okay.
[October 1, 2009 3:06 AM] -- Arjun R says:
Thank you for begin online.
[October 1, 2009 3:07 AM] -- Arjun R says:
Well, the speed of Compaq Presario CQ60-430CA Notebook is 2.10 GHz.
[October 1, 2009 3:07 AM] -- Chris B says:
seriously...
[October 1, 2009 3:07 AM] -- Arjun R says:
Yes.
[October 1, 2009 3:07 AM] -- Chris B says:
i know that!
[October 1, 2009 3:07 AM] -- Chris B says:
I WANT RAM SPEEDS NOT CPU SPEEDS!
[October 1, 2009 3:08 AM] -- Chris B says:
it took that long for you to tell me something i already know
[October 1, 2009 3:08 AM] -- Arjun R says:
Yes, I gave you the speed of memory.
[October 1, 2009 3:08 AM] -- Chris B says:
if you can't answer please send me to someone who can
[October 1, 2009 3:08 AM] -- Chris B says:
that is not the speed of the memory it's the speed of the processor
[October 1, 2009 3:09 AM] -- Arjun R says:
The reason I took long time because I do not have serial and product number of the Notebook, so I checked it with my resources.
[October 1, 2009 3:09 AM] -- Chris B says:
please send me to someone who can answer
[October 1, 2009 3:09 AM] -- Chris B says:
there is no notebook memory that can run at 2.1GHz
[October 1, 2009 3:10 AM] -- Chris B says:
it's impossible
[October 1, 2009 3:11 AM] -- Arjun R says:
Let me inform you that, as we do not have serial and product number of the Notebook but I have checked with my resources and gave you the information.
[October 1, 2009 3:11 AM] -- Arjun R says:
If it is possible, can you provide me the serial and product number of the Notebook.
[October 1, 2009 3:11 AM] -- Arjun R says:
So, that I can confirm it for you.
[October 1, 2009 3:12 AM] -- Chris B says:
I already have told you i am PURCHASING this laptop i do not have it with me
[October 1, 2009 3:12 AM] -- Chris B says:
and a serial number wouldnt give you any extra information on what speed of RAM this notebook supports
[October 1, 2009 3:13 AM] -- Chris B says:
like I requested, send me to someone who can tell me if you cannot
[October 1, 2009 3:13 AM] -- Arjun R says:
Alright, please give me a minute while I check the details and give you the information.
[October 1, 2009 3:14 AM] -- Arjun R says:
I would also like to inform you that, it is not possible to give you the exact information regarding the speed of memory without serial and product number but I will check with my resources and give you the exact information.
[October 1, 2009 3:20 AM] -- Arjun R says:
Thank you for begin online.
[October 1, 2009 3:22 AM] -- Arjun R says:
Chris, as I have checked with my resources and it is a new Notebook and it is compatible with both 667MHz and 800MHz.
[October 1, 2009 3:23 AM] -- Chris B says:
thank you very much
[October 1, 2009 3:23 AM] -- Arjun R says:
You are welcome.
[October 1, 2009 3:24 AM] -- Chris B says:
honestly i suggest quitting your job at HP
[October 1, 2009 3:24 AM] -- Arjun R says:
Please let me know, is there anything else I can assist you with?
[October 1, 2009 3:24 AM] -- Chris B says:
they're a terrible company
[October 1, 2009 3:24 AM] -- Chris B says:
no that's all
[October 1, 2009 3:24 AM] -- Arjun R says:
I would like to provide you the service request ID number of this chat session.
[October 1, 2009 3:24 AM] -- Chris B says:
you deserve more than 10 minutes of training and it isn't your fault
[October 1, 2009 3:24 AM] -- Chris B says:
sure
[October 1, 2009 3:25 AM] -- Arjun R says:
Here is the service request ID number of this chat session : 2550603 and in future if you face any issue then please feel free to get back to us and we will be glad to assist you.
[October 1, 2009 3:25 AM] -- Arjun R says:
I really regret and apologize for taking your long time.
[October 1, 2009 3:25 AM] -- Chris B says:
no problem
[October 1, 2009 3:26 AM] -- Chris B says:
thank you