Why HP Sucks Massive A**

[Baez]

This was a convo I just had with an HP tech support. I think they're competing with EA for the coveted "Worst Support of all D**n Time" award. It took me 40 f****** minutes to find out what RAM speed a laptop supports...

It's a pretty funny read. Enjoy



[October 1, 2009 2:49 AM] -- Automatically generated message:
A support specialist will be with you shortly.

[October 1, 2009 2:49 AM] -- Automatically generated message:
You are now chatting with support specialist Arjun R.

[October 1, 2009 2:49 AM] -- Arjun R says:
Welcome to HP Total Care for Notebook PCs. Please give me a minute while I quickly review the issue description.

[October 1, 2009 2:49 AM] -- Arjun R says:
Hello Chris.

[October 1, 2009 2:49 AM] -- Arjun R says:
How are you doing?

[October 1, 2009 2:49 AM] -- Chris B says:
hi

[October 1, 2009 2:50 AM] -- Chris B says:
not too bad

[October 1, 2009 2:50 AM] -- Arjun R says:
Okay.

[October 1, 2009 2:50 AM] -- Chris B says:
i would like some info on RAM for my notebook

[October 1, 2009 2:50 AM] -- Arjun R says:
Definitely, I will let you know about it.

[October 1, 2009 2:51 AM] -- Chris B says:
It's a Presario CQ60-430CA. What's the highest speed it supports?

[October 1, 2009 2:51 AM] -- Arjun R says:
Alright.

[October 1, 2009 2:52 AM] -- Arjun R says:
If I understand you correctly, you want to know the information about RAM of Compaq Presario CQ60-430CA Notebook. Am I correct?

[October 1, 2009 2:52 AM] -- Chris B says:
yes the speeds of RAM the CQ60-430CA supports

[October 1, 2009 2:53 AM] -- Arjun R says:
Definitely, I will help you with it.

[October 1, 2009 2:53 AM] -- Arjun R says:
Are you using Compaq Presario CQ60-430CA Notebook?

[October 1, 2009 2:53 AM] -- Chris B says:
no

[October 1, 2009 2:54 AM] -- Arjun R says:
Okay.

[October 1, 2009 2:54 AM] -- Arjun R says:
In order to assist you in better way may I have the product number and serial number of the Notebook.

[October 1, 2009 2:54 AM] -- Arjun R says:
Chris, we can find the product and serial number on the rear panel of the laptop on a white bar coded sticker which is followed by a P/n and a S/n.

[October 1, 2009 2:55 AM] -- Chris B says:
i dont have any numbers as I am purchasing this laptop

[October 1, 2009 2:55 AM] -- Chris B says:
i dont have it with me yet

[October 1, 2009 2:55 AM] -- Arjun R says:
Not a problem, I will check with my resources and let you know about it.

[October 1, 2009 2:56 AM] -- Arjun R says:
Are you using vista operating system on your Notebook?

[October 1, 2009 2:56 AM] -- Chris B says:
Windows 7

[October 1, 2009 2:57 AM] -- Arjun R says:
Thank you for confirming.

[October 1, 2009 2:57 AM] -- Arjun R says:
Chris, I have checked with my data and Compaq Presario CQ60-430CA Notebook will be shipped with 2Gb of RAM.

[October 1, 2009 2:58 AM] -- Chris B says:
that wasn't my question at all

[October 1, 2009 2:58 AM] -- Arjun R says:
If you wish to upgrade it then you can upgrade it to 4Gb.

[October 1, 2009 2:58 AM] -- Chris B says:
i know its shipping with 2 gigs

[October 1, 2009 2:58 AM] -- Chris B says:
yes but what speeds does it support

[October 1, 2009 2:58 AM] -- Arjun R says:
You can upgrade it upto 4Gb.

[October 1, 2009 2:59 AM] -- Chris B says:
533Mhz, 667Mhz, 800Mhz. I need a speed

[October 1, 2009 3:00 AM] -- Arjun R says:
Alright, let me check with it.

[October 1, 2009 3:00 AM] -- Chris B says:
it doesnt say anything about it in the product specifications

[October 1, 2009 3:02 AM] -- Arjun R says:
Okay.

[October 1, 2009 3:06 AM] -- Arjun R says:
Thank you for begin online.

[October 1, 2009 3:07 AM] -- Arjun R says:
Well, the speed of Compaq Presario CQ60-430CA Notebook is 2.10 GHz.

[October 1, 2009 3:07 AM] -- Chris B says:
seriously...

[October 1, 2009 3:07 AM] -- Arjun R says:
Yes.

[October 1, 2009 3:07 AM] -- Chris B says:
i know that!

[October 1, 2009 3:07 AM] -- Chris B says:
I WANT RAM SPEEDS NOT CPU SPEEDS!

[October 1, 2009 3:08 AM] -- Chris B says:
it took that long for you to tell me something i already know

[October 1, 2009 3:08 AM] -- Arjun R says:
Yes, I gave you the speed of memory.

[October 1, 2009 3:08 AM] -- Chris B says:
if you can't answer please send me to someone who can

[October 1, 2009 3:08 AM] -- Chris B says:
that is not the speed of the memory it's the speed of the processor

[October 1, 2009 3:09 AM] -- Arjun R says:
The reason I took long time because I do not have serial and product number of the Notebook, so I checked it with my resources.

[October 1, 2009 3:09 AM] -- Chris B says:
please send me to someone who can answer

[October 1, 2009 3:09 AM] -- Chris B says:
there is no notebook memory that can run at 2.1GHz

[October 1, 2009 3:10 AM] -- Chris B says:
it's impossible

[October 1, 2009 3:11 AM] -- Arjun R says:
Let me inform you that, as we do not have serial and product number of the Notebook but I have checked with my resources and gave you the information.

[October 1, 2009 3:11 AM] -- Arjun R says:
If it is possible, can you provide me the serial and product number of the Notebook.

[October 1, 2009 3:11 AM] -- Arjun R says:
So, that I can confirm it for you.

[October 1, 2009 3:12 AM] -- Chris B says:
I already have told you i am PURCHASING this laptop i do not have it with me

[October 1, 2009 3:12 AM] -- Chris B says:
and a serial number wouldnt give you any extra information on what speed of RAM this notebook supports

[October 1, 2009 3:13 AM] -- Chris B says:
like I requested, send me to someone who can tell me if you cannot

[October 1, 2009 3:13 AM] -- Arjun R says:
Alright, please give me a minute while I check the details and give you the information.

[October 1, 2009 3:14 AM] -- Arjun R says:
I would also like to inform you that, it is not possible to give you the exact information regarding the speed of memory without serial and product number but I will check with my resources and give you the exact information.

[October 1, 2009 3:20 AM] -- Arjun R says:
Thank you for begin online.

[October 1, 2009 3:22 AM] -- Arjun R says:
Chris, as I have checked with my resources and it is a new Notebook and it is compatible with both 667MHz and 800MHz.

[October 1, 2009 3:23 AM] -- Chris B says:
thank you very much

[October 1, 2009 3:23 AM] -- Arjun R says:
You are welcome.

[October 1, 2009 3:24 AM] -- Chris B says:
honestly i suggest quitting your job at HP

[October 1, 2009 3:24 AM] -- Arjun R says:
Please let me know, is there anything else I can assist you with?

[October 1, 2009 3:24 AM] -- Chris B says:
they're a terrible company

[October 1, 2009 3:24 AM] -- Chris B says:
no that's all

[October 1, 2009 3:24 AM] -- Arjun R says:
I would like to provide you the service request ID number of this chat session.

[October 1, 2009 3:24 AM] -- Chris B says:
you deserve more than 10 minutes of training and it isn't your fault

[October 1, 2009 3:24 AM] -- Chris B says:
sure

[October 1, 2009 3:25 AM] -- Arjun R says:
Here is the service request ID number of this chat session : 2550603 and in future if you face any issue then please feel free to get back to us and we will be glad to assist you.

[October 1, 2009 3:25 AM] -- Arjun R says:
I really regret and apologize for taking your long time.

[October 1, 2009 3:25 AM] -- Chris B says:
no problem

[October 1, 2009 3:26 AM] -- Chris B says:
thank you

 

[hikaricloud]

Wow, nice.

 

[Hefemeister]

Wow I want a notebook with ram that runs at 2.1 ghz.

Newegg.com - Kingston HyperX 4GB (2 x 2GB) 204-Pin DDR3 SO-DIMM DDR3 1600 (PC3 12800) Laptop Memory Model KHX1600C7S3K2/4GX - Laptop Memory

Close.

 

[synergy]

hahaha...epic! That's a good read! For some strange reason I associated an Indian accent with Mr. Arjun...is that wrong

 

[Nubbleet]

Amazing... I truly am amazed. I wonder how confused he was
after that convo.

 

[Hefemeister]

hahaha...epic! That's a good read! For some strange reason I associated an Indian accent with Mr. Arjun...is that wrong

lol I did the same and yes it is wrong.

 

[Oreo]

Haha, that made me laugh

You will probably find if you could speak Indian he would of got the answer quickly.

You can tell by the way he writes that there is a lack of communication skills, it is not necessarily because he has no idea And in all fairness, the guy is only reading what he's been told off a sheet and doing his job, he will be told he needs to get the serial number off you.

 

[james.wired]

^That still doesn't excuse the fact that he sucked at being a customer service rep...I mean he didn't even listen to Baez when he told him he was purchasing it, that he did not have it yet, and that he needed the RAM specs, not the processor. If you work as a customer service rep for a major computer company, then you should know the difference. Or, if you are in charge of hiring employees for a major computer company, you should make sure the people know the difference between what RAM is and what a processor is.

Ugh, I would have given up way earlier in that fight Baez haha you have patience!

 

[Spit-wad]

rofl, great chat log

 

[philbar71]

lol, it's quite clear he had some problems with english verb tenses.

i've learned that if you ask to speek to their manager or someone above them and start yelling or TYPING IN ALL CAPS you get the info you need alot faster