mikesgroovin said:
LOL.....so glad the Tech Support days are over for me.
HEHEHE. Memories and horrors...I'll have to conjour one up from a past job......Hmmm which one.....
Depends on who you are working with and the type of the enviroment that you are working in. Right now I am in the best job of my life as we all work together as a team.
Like my first job, I had boss that was just a tight a$$ and he just offered you no support. He would send you out on site with no idea what was really going on.
Eg. We just told this company a rather expensive dot matrix printer for their data base. I was under the impression that I was going to be setting this up in a Windows Enviroment.
In the end, the workstations were all Windows 98 / Windows NT Workstaiton.
The server was some thing i never saw before in my life. It was some dedicated thing called PICT.
ME :- What is that?
CUSTOMER :- That is our PICT server. You need to connect the printer to that.
ME :-
THINKING (If this was linix, then I would stand a snow ball's chance. But this is not.)
ME :- Excuse me for a second.....
Straight away I am calling my boss asking him what the hell did he just put he into just then as what I saw infront of me was nothing that i saw before.
Thanks to his (lack of) efforts, I made a d**khead both myself and the company I was working for.
Although I had my boss and the printer's techsupport staff on the phone, no one could help me.
In the end, it turned out that the printer was configured to run off the serial port.
BOSS :- I can not beleive it that you screwed up on that job, if I was out there on site, i would of known what to do straight away, and was to configure the printer to Serial. And not parralle.
ME :- What the F**K you talking about. You were there with me when I was talking to you. If you were so f**king smart, then why didn't you suggest it then over the phone!?!
My second employier was not much of an improvement. Actually, it he was worse and i remember calling my first boss begging for my old job back.
Firstly he knew FA about computers.
Secondly, I screw up on a job thanks to the back ups that the previous technicain left just did not work. And the customer that just had his data corrupt owns 5 other companies, and he would not even think twice before sueing. It was about 4 days before this guy found out about the data corruptions that happened. And we were $#!+ing ourselves when we had polite phone call of
"Mr.
(LAST NAME) would like to see you personally in his office right now. He would like to know what is going on with is clothing store."
I have to give his employee's credit for keeping quiet as long as they did.
The shop was a very expenively clothing store. People that shop here think that Gucci or Messini just a cheap waste of time. In fact, if you have not heard of the name of the clothing store, there is no way that you can afford it. ($100 just for a silk neck tie)
What happened was that I applied the back up of the accounting data. I then told the employee that he would need to enter in the day's sales in again immedately. Luckly, these guys only make about 6 to 12 sales a day, so it should just take a half hour.
Does he do this the next day. NO.
4 days later (and one major week end sale) later, this employee starts entering the sales when notices that there was some thing obviously wrong.
And then after that, it was a string of errors, bad timing, and the fact that I had 2 day business trip to attend to that left me in a situation where i had the client about to sue me, and there was my boss that just looked me in the eye and told me "You f**k this up any further, I'll put a contract on your head"
In the end, I was able repair the corrupt data. It took me about 4 days to re-enter in 2 weeks worth of sales and to make sure that invoices, audit trails and customer details did match up.
About a 3 week later, I quit that job. The boss was wondering why.
