let me start off saying that i had a writting impediment and i need to type all my work at boarding school. my first laptop was a hp ze2000 lasted about three months before the problems started. the first one was the power supplie would over heat to the point of buring u if u touched it. the my hinges became very loose. sent it back got it back with hinges slightly tightend and a new power supplie. then two weeks after that the fan inside the laptop quit working then hp decided to give me another one because this one was a lemon. i then recived a ze2000 refurb in the mail and it was about two days before it had issuses with battery power and heat on the power supplie. and im not a hard typer but so many keys fell off the keyboard not even when i was typing but when i close the lid and open it up bam key is out of the socket. i call them all ****es and i find out that in order for them to look at the over heating issue they have to replace my keyboard to the tune of about 210$. and my warrentie ranout. i then went threw circuit city were i bought it and there very expensive acidental damage coverage. two weeks later they give me a refur compaq v5000 that i loved. then now three months later its overheating the hinges are about to come off and keys are missing. what the **** is up with these guys?