My cousin is experiencing some problems with his computer. He said he was playing a game, got up and game back and found a black screen with only the mouse cursor on the screen. He shut it off and tried to restart it, but it take a very long time to boot and he said when he actually got it into windows that it looked very strange. He said the icons were moved around and about half of them were missing. I suspect a virus but I'm not sure how to go about it. I told him to try running a restore point if he can get that far. If that does not remedy the situation I am not real sure where to go from there other than doing a complete reinstall of windows. Also he told me his computer was without an antivirus for a few days because it's subscription had ran out. But now has one. This is why I suspect a virus.
Any suggestions on this matter would be greatly appreciated.
Any suggestions on this matter would be greatly appreciated.