I've been waiting over 1/4 of a year for a refund of £99 from dolphinmusic.co.uk, 7 days ago they said "Email me your sort code and account number and i will get the money refunded straight away". 1 week and no reply later, my return has dissapeared from my dolphinmusic account but i am still without my £99.
So i've sent them an email saying i'm taking them to court, and if i don't get a response by next tuesday that is exactley what i will do.