Outlook/Outlook Express fail to connect

[superdave1984]

I can't tget my email using either Outlook or Outlook Express. Both have all the correct info in the "accounts" tab, but I get an "unable to connect to server" error. I can ping both the POP and SMTP servers with no problem. Firewall is set to allow both programs access. I can get my mail via the web, but I really don't like it because I like the calendar and other features of Outlook. Also I would have to populate my address book in the web mail. Any suggestions? I have already spent a very long time on the phone and in live chat with the geniuses on their help desk who tell me it is a Microsoft problem. I have all patches for both Outlook and OE. My copy of XP is legit so is my copy of Office.

 

[Yek]

Im sure there is an authorize or security option, try that.

 

[superdave1984]

I tried changing the settings for authentication with no luck. Can't figure this out.

 

[superdave1984]

Last night, couldn't connect. This morning, worked fine. My ISP says it's a problem on my PC and if nothing changed from 11:30 last night till 7:30 this morning, how is it my PC?

 

[Yek]

Humm, is it still working?
If not try the link below..

 

[superdave1984]

Well it worked last night (7-22) but not this morning. Weird...

 

[Trotter]

Have you tried uninstalling and then reinstalling?

 

[superdave1984]

Have you tried uninstalling and then reinstalling?

Not yet. I really don't want to reinstall Outlook. I may just try to reinstall OE and drop Outlook completely even though it has features I like. I just don't understand why it will not work for a few days then work once then not work for several days.

 

[Trotter]

Can you access the email accounts from another computer? It may not be on your end at all.

 

[superdave1984]

I can get my mail from the charter website, but I don't like the interface.