Hey all, My sister's Gateway NV75S02u laptop apparently picked up a nasty virus, so bad infact, that trying to login under safemode, or run the Window's repair program isn't working.. We found a video where there's supposed to be a partition that allows us to restore the system back to factory settings completely wiping the hard drive and reinstalling windows itself... It's supposed to to be in a separate partition activated on startup by pusing ALT +F10, but that doesn't seem to be working the way it does in the video, and she has just fallen out of warranty support...
So my question is this: Does anyone know if there is any other way to access this partition that support says is supposed to be there? Or is she going to have to pay a local company to reinstall windows?
EDIT:
When I try the Alt+F10 thing it brings up Windows Boot Manager and says:
Windows has encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.
If you continue to receive this error message contact the hardware manufacturer.
Status: 0xc00000e9
Info: An unexpected I/O error has occured
When She spoke to Microsoft support they said something about maybe when she disconnected her digital camera it may have done something, but would that have caused this kind of deep corruption?
Thanks!
So my question is this: Does anyone know if there is any other way to access this partition that support says is supposed to be there? Or is she going to have to pay a local company to reinstall windows?
EDIT:
When I try the Alt+F10 thing it brings up Windows Boot Manager and says:
Windows has encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.
If you continue to receive this error message contact the hardware manufacturer.
Status: 0xc00000e9
Info: An unexpected I/O error has occured
When She spoke to Microsoft support they said something about maybe when she disconnected her digital camera it may have done something, but would that have caused this kind of deep corruption?
Thanks!
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