Originally Posted by Stirb6
It's just a letter, anyways they don't give us time to inspect and fix every problem the person has, I am a hardware replacement tech not a full service one. We have to be in and out in 30 minutes or less. Just asking if you find yourself doing it on every pc you would service. He made it sound like it was a normal thing to also do and I was an idiot for not doing so.
Sorry but 30 Min or less is more than enough time to take a look at all the parts in a PC and notice if there is something wrong. If you do this daily, then it should be no problem to get in, replace a part in about 5-10 minutes tops. That gives you upwards of 20 minutes to at least give it a once over for such things.
I would do it on every PC I service. Cause these people paid money for this service and the last thing they want or need is to have to have their machine go down yet again cause a "Tech" missed something last time he was replacing something that caused a more serious problem.
This time it is a capacitor. What happens next time when you miss a short somewhere and it fries the mobo and parts and they get a whole new PC? Or how about this. You paid for the extra protection and service to have someone come to you and fix your PC. Only to find out that the person who was sent, missed something that caused your PC to go down yet again. Now imagine that you work from home and this is your only way to make money. How would you feel if this happened to you?
I bet if the situation was reversed, you wouldnt be so meh about it. You have no idea what the situation is that you are walking into. You have no idea what these people do with their PC or if it is their way of making a living. Just cause someone can program, doesnt mean they know how to replace hardware.
Yeah I check everything. No matter what the time restraint maybe.