When you sell a computer, do you offer warranty? - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > New Systems | Building and Buying
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 09-01-2008, 05:24 PM   #1 (permalink)
Over and Above Person
 
Join Date: Jun 2008
Posts: 714
Send a message via MSN to Ric0h
Default When you sell a computer, do you offer warranty?

(not exactly sure if this goes here, So if not, just switch it to the proper place.)

I did not like the case of my computer, so I just decided to sell it, and a person is asking me if I offer warranty, For those that sell computers for a living, do you sell the warranty for extra cash? or just give it to them? and is so, how many months do you give them?

Also, what are the chances of something not working once you have set it up, and have it running for over 2 weeks?
__________________

__________________
ANTEC 900: Gigabyte Ga-Ep35-DS3P : THERMALTAKE (700 watts) :
4 GB G.SKILL 1000 mhz Intel Quad Core (Q6600)
ATI 4870 ARTIC COOLER FAN
WD 640 and 22x DVD burner
Ric0h is offline  
Old 09-01-2008, 05:34 PM   #2 (permalink)
Monster Techie
 
Join Date: May 2007
Posts: 1,009
Default Re: When you sell a computer, do you offer warranty?

I only offer a labor/quality warranty, and parts warranty "only if" the part is still under warranty.

My old rig that i sold kept freezing, it turned out i didn't change the voltage after i gave him different RAM.
__________________

AP4LIFETN is offline  
Old 09-01-2008, 05:42 PM   #3 (permalink)

Triforcer
 
Baez's Avatar
 
Join Date: Sep 2005
Location: Toronto, Canada
Posts: 6,987
Default Re: When you sell a computer, do you offer warranty?

I offer a 1 year labour and 2 year parts warranty with all parts no matter if the part I got from the manufacturer is no longer covered. Do you have your own business or are you just doing this as a side project? If you're starting a business make absolute sure every one of your clients signs a contract and agrees to your terms. I've learned this from past experience .

The chances of it not working after a short period are about 10% in the first year and 20% after that. These are from my experiences again.
__________________


Baez is offline  
Old 09-01-2008, 10:11 PM   #4 (permalink)
Wizard Techie
 
CrazeD's Avatar
 
Join Date: Feb 2006
Location: Maine
Posts: 3,736
Send a message via AIM to CrazeD Send a message via MSN to CrazeD
Default Re: When you sell a computer, do you offer warranty?

From the sounds of it, he's just selling a spare case. I wouldn't offer a warranty, just sell it.
__________________

Intel Q9400 | Gigabyte EP45-UD3P | G.Skill 2x2GB DDR2 1000 | XFX HD5870

Need website help? PM me!
CrazeD is offline  
Old 09-02-2008, 12:17 AM   #5 (permalink)
Over and Above Person
 
Join Date: Jun 2008
Posts: 714
Send a message via MSN to Ric0h
Default Re: When you sell a computer, do you offer warranty?

no I am selling the whole system in my signature, its too hard to just sell a case. (and I dont think its worth it as I dont get any profit)

yeah this is a side project.

So cvb, How do you manage to get profit, when a component stops working, and you have to replace it with a new one? (and warranty rans out)
__________________
ANTEC 900: Gigabyte Ga-Ep35-DS3P : THERMALTAKE (700 watts) :
4 GB G.SKILL 1000 mhz Intel Quad Core (Q6600)
ATI 4870 ARTIC COOLER FAN
WD 640 and 22x DVD burner
Ric0h is offline  
Old 09-02-2008, 12:21 AM   #6 (permalink)
Wizard Techie
 
CrazeD's Avatar
 
Join Date: Feb 2006
Location: Maine
Posts: 3,736
Send a message via AIM to CrazeD Send a message via MSN to CrazeD
Default Re: When you sell a computer, do you offer warranty?

Ah, well I still wouldn't offer warranty unless you're doing it for a business. Maybe offer a refund if it doesn't work on arrival. Other than that, I wouldn't.
__________________

Intel Q9400 | Gigabyte EP45-UD3P | G.Skill 2x2GB DDR2 1000 | XFX HD5870

Need website help? PM me!
CrazeD is offline  
Old 09-02-2008, 12:39 AM   #7 (permalink)
Super Techie
 
Join Date: Aug 2008
Location: Maine
Posts: 443
Send a message via AIM to Ventriac
Default Re: When you sell a computer, do you offer warranty?

I would, offer a labor warranty on a warranty on components that ARE STILL under warranty.
__________________

CPU E8500MB Asus P5Q Pro
RamOCZ Reaper ddr2800 GPUVisiontek 4870
PSU Toughpower 700 HDD WD 640 GB
Ventriac is offline  
Old 09-02-2008, 04:20 AM   #8 (permalink)
Techalicious
 
Redmo0n's Avatar
 
Join Date: Aug 2007
Location: Perth, Australia
Posts: 1,566
Send a message via MSN to Redmo0n
Default Re: When you sell a computer, do you offer warranty?

Quote:
no I am selling the whole system in my signature
Didn't you just build it?

Also did you fix the thing with the Alienware case? or are you just going to sell it to him broken.
__________________
Back to stay?
Redmo0n is offline  
Old 09-02-2008, 06:25 AM   #9 (permalink)

Triforcer
 
Baez's Avatar
 
Join Date: Sep 2005
Location: Toronto, Canada
Posts: 6,987
Default Re: When you sell a computer, do you offer warranty?

Quote:
Originally Posted by Ric0h View Post
So cvb, How do you manage to get profit, when a component stops working, and you have to replace it with a new one? (and warranty rans out)
The reason I keep the warranty like that is basically to keep the customer happy. They aren't too happy when you say 2 year warranty on selected parts . In your case it's only a one time deal so you might not want to offer what I do.

I make a profit because the parts that primarily die are parts that have lengthy warranties. RAM, video cards and hard drives are 90% of what die. They all come with at least a 3 year warranty from the manufacturer. I offer 2 years so I keep the profit I originally made.

Things that aren't covered for 2 years usually include computer cases, processors and select motherboards. I estimate that I built around 120-150 computers last year (2007). Out of all of those, I maybe had 6 parts die that weren't still covered. A couple of cracked case covers, a faulty processor (rarely ever happens) and 1 dead motherboard that was past it's 1 year warranty.

If I told them that it was a 2 year warranty on the computer but the part that they broke wasn't covered, they wouldn't give me any business again. I'm willing to pay the small extra price if it means they'll come back to me the next time.

Hope that explains it .
__________________

__________________


Baez is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
What makes a computer "slow"? akasixcon Microsoft Windows and Software 14 06-08-2008 10:54 AM
Computer Turns on, GPU Fan Turns on, No Video smalls0224 Hardware Repairs and Troubleshooting 0 05-13-2008 11:11 AM
Computer won't boot + RAM question. charlesviper Hardware Repairs and Troubleshooting 0 10-06-2007 04:59 AM
A Computer Building Guide.....by Elbatrop1 Elbatrop1 System Upgrades 31 04-07-2007 08:26 PM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:45 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.