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Old 12-11-2005, 06:43 PM   #1 (permalink)
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Exclamation Avoid Alienware (Cross post)

AVOID ALIENWARE

I've been an Alienware laptop owner for a little over 3 months now and I have dreaded nearly every day of it. I want to keep you from experiencing the frustration and loss of productivity that I have experienced.

One day after about 3 weeks of use, my laptop just refused to turn on. I spent 4 hours on the phone with a technical agent only for him to tell me that I needed to send it in to the manufacturer. I received it back about a MONTH later- my video card and several other things were faulty. This wouldn't be so incredibly horrible except for the fact that I work from home on the internet for the majority of my income.

Just last week my Alienware broke. AGAIN. The backlight does not come on meaning I have a Very dark monitor that is only barely visible at a very sharp angle. I have placed in the order right when it broke but I doubt it will get here before I leave my University for Christmas break.

There are many other downsides to this machine. I only wish I could get a refund. First of all is the portability of the machine. It weighs over 20 lbs and has a battery life of ~45 minutes (on a good day). Also, it gets scorching hot on the part where your wrists lay.

In summary, Alienware should be avoided at all costs because it has proven to be a sub-standard peice of junk.

Reef
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Old 12-11-2005, 06:46 PM   #2 (permalink)
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sorry to hear that try selling it on ebay and then get a desktop
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Old 12-11-2005, 06:46 PM   #3 (permalink)
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HOw much did u pay of it? WHat are the basic specs? CPU/RAM/Vid card/HDD
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Old 12-11-2005, 06:52 PM   #4 (permalink)
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Alienware is a good company for people who want the best and who will pay the money for it. Every company is going to sell a defective product, it just so happened it was yours. I would talk to someone higher up about getting a different one.
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Old 12-11-2005, 06:56 PM   #5 (permalink)
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I say sell it and build your own desktop
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Old 12-11-2005, 07:06 PM   #6 (permalink)
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$3800 laptop. FWIW, I got screwed out of a $700 mail in rebate, but that's a whole other story.

200 Gb HD
1 Gb Ram
3.6 Ghz
256 Geo(?) graphics card
17" WSXGA(?) screen
4 year warranty (thank God)
8 channel stereo
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Old 12-11-2005, 07:08 PM   #7 (permalink)
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I've emailed them about any kind of compensation / refund.. they say it's past the 30 day period. I actually purchased the system in July, but it was sitting in my University mail room until late Aug/early Sept.

I really need a laptop for portability reasons, that's why I'm not getting a desktop.
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Old 12-11-2005, 07:10 PM   #8 (permalink)
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you shuold have got a dell i said dell. but i like dell laptops light and portable like 4 pounds for less then 1k
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Old 12-11-2005, 07:15 PM   #9 (permalink)
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the thing is, I was willing to pay for 'the best'. Unfortunately, Alienware is the suck.
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Old 12-11-2005, 07:17 PM   #10 (permalink)
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alienware isnt the best :freak: where you hear that from
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