Draygoes
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I use teamviewer for the worst of it, and can completely agree.My laptop froze when the CPU cooler got filled up with dusty junk. That's the problem with diagnosing computer problems on the internet remotely. They do things that you wouldn't expect them to do so diagnosing them is extremely difficult if not impossible at times.
My last fix was interesting, and you can contact me Via PM if you want to hear the entire thing. The final problem to be solved was that the laptop was changing volume on its own. Not the windows volume mind you, but the volume controls built into the laptop. It keeps coming up on screen as muted, unmuted, raise and lower volume. I count that as a hardware issue, because if you had seen what I had seen, its not the Windows volume controls.
Of course this is a laptop that we are talking about, and nearly 4 years old.