Yes, they are basic to us, but that's why we suggested them...because they're basic troubleshooting steps to start out with to make sure it's not anything simple or small - or can help us figure out the cause of an underlying problem. That's why there's troubleshooting steps for things like this, and not solutions.Whoa, wait a sec... I AM trying. That's why I posted the screenshot - after spending perhaps 45 minutes trying to figure out how to do that. E.g., I didn't know W7 had a thing called "snipping tool". You see, there's a lot of stuff re. computers that I simply don't know about. Someone said something about "trying basic things". They might be basic to you, but I've never had this problem before so I'm delving into something I've not done before.
And that's perfectly fine...we just ask that you don't skip over steps and move onto other steps before trying what's been suggested.I've done the suggestions you've all made the best I can so far, but I have other things going on in my life besides a computer problem, ya know?
That's why I suggest trying the other things (firmware/driver update) first.I guess the next step is moving my computer tower to another location so I can actually hook directly into the modem and/or router. Again, if you knew how my house was set-up you'd understand that that is a pretty big undertaking. Nonetheless, I will do it any way.
I have the same router (the RT-N66u) - it's easy. Log into the web interface, and go to Administration and there should be a section about "Firmware Update" or something similar (been a while since I've updated my firmware). It should have an automatic download/install for you - that's all you need to do. I believe it will also require you to power cycle your router after it's complete...but there will be on screen instructions telling you what to do after the updater is complete.I don't know how to update firmware. I've visited the website for my network cards... As far as I can tell they have the latest drivers. Next is Googling how to update firmware on one's router.
As for your drivers... open up your Device Manager and expand the "Network devices" section. Post the brand/model of your wireless/ethernet adapters and I'll try to find the latest drivers for you.
Seriously guys, I am trying, but there's other "stuff" going on so I can only work on this problem at certain times. Thanks.
Then why not ask instead of just ignoring the post? We're happy to help if you don't know how to do it...but you have to ask in order for us to help rather than just ignore it and move onto other troubleshooting steps.