What did you install exactly? Was it their App or the OpenVPN Framework.
Have you configured the actual client to route threw their servers as in selecting a destination.
Are you using Windows or Nix* Operating System.
Once you get your head around this if you go in too it, I guarantee you will have no problems if you take the time to read up on it etc;
Hi Spud!
I downloaded their installer as they recommended.
I am trying it on my Windows 7 Ultimate rig.
Not sure how to configure their client.
I did change my network adapter settings as they suggested as well as some other settings.
Here is what they also asked me to do:
How do I uninstall/reinstall the PIA app on Windows?
Avatar Daniel O
November 08, 2016 11:40
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Uninstalling and reinstalling the PIA VPN software can resolve a lot of issues with the VPN. Please use the following instructions to do so.
Note: This must be done on a Windows Administrator user account; the elevated system changes involved in running a VPN requires full administrative privileges to run properly.
Step 1 - Exit the VPN
Right click the PIA VPN App icon and click "Disconnect" (If applicable)
Next, right click the PIA App icon again and Click "Exit"
Step 2 - Uninstall the PIA VPN App from C:\Program Files
Press and hold the "Windows Key" on your keyboard and while holding it press "R" - (WinKey+R)
This will open the "Run" window with the "Open:" field
Type in "C:" and press "OK" or hit the "Enter" key on your keyboard
The Windows File Manager will then open
Double Click "Program Files" - (Note: NOT the one ending with "x86")
Locate the "pia_manager" folder
Right Click the "pia_manager" folder and click "Delete"
Note: DO NOT do this for any other folders or files in the "Program Files" folder.
Step 3 - Uninstall the TAP Adapters
Press and hold the "Windows Key" on your keyboard and while holding it press "R" - (WinKey+R)
This will open the "Run" window with the "Open:" field
Type in "devmgmt.msc" and press "OK" or hit the "Enter" key on your keyboard
The "Device Manager" window should appear
Click on "Network Adapters"
Right click "TAP-Windows Provider V9"
Click "Uninstall"
Check the box for "Delete the driver software for this device"
Click "OK"
Note: If there are any other "TAP" Adapters listed here please uninstall them in the same manner - Ex. "TAP-Win32 Adapter".
Note: If you do not see any "TAP" Adapters listed here please...
Look for "Other Devices" or "Unknown Devices" and click on it if present within the "Device Manager" window
Right click each "Unknown Device" and click "Properties" and check if it is a "TAP" device (If it is uninstall it)
Dang, I am concerned they will ask me to change some setting that totally messes up my entire system.
So far, I am very unhappy with their service...
Finally, they have asked me to create these exceptions in my firewall/antivirus:
Could I please trouble you to please add the following exceptions to any security applications or firewalls you may be running? This will prevent them from impeding the functionality of our application:
C:\Program Files\pia_manager\openVPN.exe
C:\Program Files\pia_manager\pia_manager.exe
C:\Program Files\pia_manager\tapinstall.exe
C:\Program Files\pia_manager\installer_win.exe
C:\Program Files\pia_manager\pia-openvpn.dll
C:\Program files\pia_manager\pia_tray_bin\nw-win\pia_nw.exe
C:\Windows\system32\DRIVERS\tap0901.sys