WhatShouldIDo
Solid State Member
- Messages
- 16
- Location
- USA
I should have rephrased my question a long time ago and kept it concise. Unlike my two other threads.
What I really wanted to know are which IT majors in general or job positions that someone should go for if Phone support is something they really would not want to do, or even least likely ever will do on a regular basis on the job?
Or even if they had to provide support by phone, they would have still more flexibility and options which I will explain below.
Would it be mostly majors like software and applications development such as Computer Science that won't really have to provide phone support?
Or what about IT majors such as Database Programming Support and Administration? Or something like Management of Information Systems? The current school I attend also have a 2-year degree and a Certificate program for Database Programming, Support and Administration, but I wasn't certain if that would be for me or not.
What about specific work or job environments that is least likely or don't even have to provide support to end users by phone? Would it be IT positions within Retail Stores (e.g. Best Buy's Geek Squad or Microcenter's Repair Services), Internet Providers, Healthcare or Hospitals? Or positions that are avaialable in some other environment?
Also what about Phone support jobs that will likely to include the ability to provide support by remoting into an end user and client's computer and try to troubleshoot problems remotely?
Or what about the ability to dispatch a technician into the field to where they are located or dispatched within the same location to a client or end user that is having problems with their computer or devices such as within the same building?
Because the phone support kind of IT job that I had before where I had been laid off from had absolutely no possibilities or opportunities whatsoever for our tech support staff to be able troubleshoot the problems remotely by remoting into any clients' machines (no way to provide support by remote access) and neither could we dispatch and send someone out to the client's home or location when we were troubleshooting and providing technical support.
We were getting calls from customers from all over the nationwide and sometimes from overseas, so no possible way to dispatch anyone to help resolve their problems which I really wished we had been able to do as it would be substantially much more efficient.
But it wasn't, so thus providing support primarily through phone support without those possibilities are significantly more difficult and frustrating.
I look forward to any and all of your responses as soon as possible.
Thank you.
What I really wanted to know are which IT majors in general or job positions that someone should go for if Phone support is something they really would not want to do, or even least likely ever will do on a regular basis on the job?
Or even if they had to provide support by phone, they would have still more flexibility and options which I will explain below.
Would it be mostly majors like software and applications development such as Computer Science that won't really have to provide phone support?
Or what about IT majors such as Database Programming Support and Administration? Or something like Management of Information Systems? The current school I attend also have a 2-year degree and a Certificate program for Database Programming, Support and Administration, but I wasn't certain if that would be for me or not.
What about specific work or job environments that is least likely or don't even have to provide support to end users by phone? Would it be IT positions within Retail Stores (e.g. Best Buy's Geek Squad or Microcenter's Repair Services), Internet Providers, Healthcare or Hospitals? Or positions that are avaialable in some other environment?
Also what about Phone support jobs that will likely to include the ability to provide support by remoting into an end user and client's computer and try to troubleshoot problems remotely?
Or what about the ability to dispatch a technician into the field to where they are located or dispatched within the same location to a client or end user that is having problems with their computer or devices such as within the same building?
Because the phone support kind of IT job that I had before where I had been laid off from had absolutely no possibilities or opportunities whatsoever for our tech support staff to be able troubleshoot the problems remotely by remoting into any clients' machines (no way to provide support by remote access) and neither could we dispatch and send someone out to the client's home or location when we were troubleshooting and providing technical support.
We were getting calls from customers from all over the nationwide and sometimes from overseas, so no possible way to dispatch anyone to help resolve their problems which I really wished we had been able to do as it would be substantially much more efficient.
But it wasn't, so thus providing support primarily through phone support without those possibilities are significantly more difficult and frustrating.
I look forward to any and all of your responses as soon as possible.
Thank you.
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