What could be that bad? I'm sure it would be of value to release the software issue so that other boards who use the same software will know how to fix it.
I think it is was a case of going through major troubleshooting for the problem when it wasn't plugged in. Or, in this case, it was a simple setting but it was bring looked at as something broken in the code. We all thought it was a software issue because of the way it happened.
I see he just humored you with a story about "software" and "VB settings." He's just keeping you safe from the horror of the avatar stealing mole people that were infesting TF's server farm...