A friend of mine has a major problem with her computer. Whenever she turns it on, she gets a series of error messages. The error messages are stacked so she only can see one at a time. She doesn't even have to start up any programs, and it appears at startup. She can move the stack down, and can play games (basic ones, like minesweeper), can use the start menu, but programs like Microsoft Word and Internet Explorer will not start up. What we would like to know is whether this has an easy fix, or if we should be bringing it into a professional technical support place.
Any help would be greatly appreciated!
The error stack reads in this order, and after each .exe comes the following error message "C:/windows/system32/dsuiext32.dll - Is either not designed to run on windows or it contains and error. Try installing a program again using the original installation media or contact your system administrator or the software vendor for support.":
---
hpwuSchd2.exe / bad image
SSBkgdUpdate.exe / bad image
Tpptd40nt.exe / bad image
IndexSearch.exe / bad image
Ereg.exe / bad image
QTTask.exe / bad image
BrMfcWnd.exe / bad image
BrCtrCen.exe / bad image
reader_sl.exe / bad image
CCAPP.EXE / bad image
osCheck.exe / bad image
PHPAdvisor.exe / bad image
iexplore.exe / bad image
msnmsgr.exe / bad image
btdna.exe / bad image
EasyShare.exe / bad image
hpsysdrv.exe / bad image
Kbdstub.exe / bad image
jusched.exe / bad image
wmplayer.exe / bad image
QuickTimePlayer.exe / bad image
The error messages continue on for what seems like forever. This just seemed like a reasonably long list.
Any help would be greatly appreciated!
The error stack reads in this order, and after each .exe comes the following error message "C:/windows/system32/dsuiext32.dll - Is either not designed to run on windows or it contains and error. Try installing a program again using the original installation media or contact your system administrator or the software vendor for support.":
---
hpwuSchd2.exe / bad image
SSBkgdUpdate.exe / bad image
Tpptd40nt.exe / bad image
IndexSearch.exe / bad image
Ereg.exe / bad image
QTTask.exe / bad image
BrMfcWnd.exe / bad image
BrCtrCen.exe / bad image
reader_sl.exe / bad image
CCAPP.EXE / bad image
osCheck.exe / bad image
PHPAdvisor.exe / bad image
iexplore.exe / bad image
msnmsgr.exe / bad image
btdna.exe / bad image
EasyShare.exe / bad image
hpsysdrv.exe / bad image
Kbdstub.exe / bad image
jusched.exe / bad image
wmplayer.exe / bad image
QuickTimePlayer.exe / bad image
The error messages continue on for what seems like forever. This just seemed like a reasonably long list.