Hi, I was wondering if anyone would be able to help me out. I'm having big trouble setting up a device to communicate with a computer at work, and as the manufacturer can't help without us paying a yearly fee, and our own tech group says the device is not on their support list, I'm on my own.
The system apparently worked fine until the device broke, and after getting it replaced now the networking won't work.
Ok, so this device is supposed to have an IP address of 172.24.1.2. The instructions are to set up my computer (via ethernet) to have a static IP of 172.24.1.1 and a subnet mask of 255.255.255.248. (The internet won't work when I do this so I simply use wireless for netting.)
Apparently the device works through port 3333 so I added exceptions to the Windows Firewall for that.
I'm instructed to make sure to use an ethernet switch just for the computer and the device. Our room has a couple of ethernet switches and a couple of firewall routers (Trendnet) at the other end of the room (each of the switches has a cable connecting it to a router, and there is one cable connecting the two switches together). Now, long ago both the crossover cable from the device and the cable from the PC network card were connected to a mini hub whose cables then ran underground to parts unknown to me (I guess they go to the ethernet switches, which have tons of cables for various computers) but clearly whatever fried the device fried those connections, so I've had to experiment running longer cables aboveground to the switches and routers.
Yesterday after a bunch of different experiments, I tried connecting both the cable from the device and the cable from the computer to one an the same firewall router and VOILA, the device immediately popped up on screen as connected, and everything looked great. This was 4:50 pm. I played with it a little, turned off the computer and went home at 5:00.
Today, I turn on the computer and I get a message saying that the wireless is not set up properly because the DHCP is off. This is odd, as I remember it was on and fine they day before. It asks me if I want Windows to fix this and I say yes. (At this point I was busy with other things so I did not check if the device was running). Sure enough, when I try running the device it's like it's not connected at all. Back to square one. Spent 5 hours on this subsequently and nothing.
I should add that the firewall router we have runs on 192.168.0.1. My predecessor password protected and I tried resetting it but failed (then again, everything worked yesterday without me having to access the router directly).
Any advice would be much appreciated. I'm supposed to make this work pretty much immediately
The system apparently worked fine until the device broke, and after getting it replaced now the networking won't work.
Ok, so this device is supposed to have an IP address of 172.24.1.2. The instructions are to set up my computer (via ethernet) to have a static IP of 172.24.1.1 and a subnet mask of 255.255.255.248. (The internet won't work when I do this so I simply use wireless for netting.)
Apparently the device works through port 3333 so I added exceptions to the Windows Firewall for that.
I'm instructed to make sure to use an ethernet switch just for the computer and the device. Our room has a couple of ethernet switches and a couple of firewall routers (Trendnet) at the other end of the room (each of the switches has a cable connecting it to a router, and there is one cable connecting the two switches together). Now, long ago both the crossover cable from the device and the cable from the PC network card were connected to a mini hub whose cables then ran underground to parts unknown to me (I guess they go to the ethernet switches, which have tons of cables for various computers) but clearly whatever fried the device fried those connections, so I've had to experiment running longer cables aboveground to the switches and routers.
Yesterday after a bunch of different experiments, I tried connecting both the cable from the device and the cable from the computer to one an the same firewall router and VOILA, the device immediately popped up on screen as connected, and everything looked great. This was 4:50 pm. I played with it a little, turned off the computer and went home at 5:00.
Today, I turn on the computer and I get a message saying that the wireless is not set up properly because the DHCP is off. This is odd, as I remember it was on and fine they day before. It asks me if I want Windows to fix this and I say yes. (At this point I was busy with other things so I did not check if the device was running). Sure enough, when I try running the device it's like it's not connected at all. Back to square one. Spent 5 hours on this subsequently and nothing.
I should add that the firewall router we have runs on 192.168.0.1. My predecessor password protected and I tried resetting it but failed (then again, everything worked yesterday without me having to access the router directly).
Any advice would be much appreciated. I'm supposed to make this work pretty much immediately