NApster, Rhapsody and my internet

[meastt]

Hello all, Well as you can guess I know nothing about computers. All I do know is that my napster and rhapsody music accounts stopped letting me sign on. I called customer support today and spent 3hours ith a chick that barely spoke english but for some reason had the name of Kellie??? Anyway, they had me reset all my Internet Explorer 6 settings to default, trash all my versions of Napster and Rhapsody and install fresh versions. Well when I go to sign on It still says network error and it also says to make sure I am connected to the internet berfore I retry. "Kellie" said that I should check my wireless router's firewall settings?? If anyone can help I would be thankful.

PS If "Kellie" is right about the firewall on my router, how do I fix that?

Thanks,
Mike

 

[RyanS]

It very well could be a firewall problem. Do you use Norton or Mcaffee security? If not what firewall do you use & have you tried disabling it?