urf said:
Looks like a pretty kewl tool
So what's the other identifying info other than MAC/IP address information? (Obviously can't see whats on the other tabs)
Quarantine shows me how many times the account has been locked down for abuse of various varities: antivirus activity, spam, exceeding bandwidth limits, non payment etc ..
UDI History shows me a report of any tech who runs tests/reports across the modem. Sort of an unofficial history into the problems a particular modem may have.
Ping & Trace is used for checking latency/packet loss to the hardware involved, ie modem, router, nic, usd adapters.
Raw message is everything I need to know about the modem, packet loss, account info, line/filter/drop conflicts, bandwidth levels, power levels, cpe ranges, code violations, access attempts, latency issues through the modem itself, port information .. you name it, it's in there.
DJ-CHRIS said:
Why can anyone not abuse that tool, it would give hackers such an edge.
Anyways, the only way I can see it working is reading data off packets.
Well, the UDI History shows all activity on the modem by local techs. So if you were to mess around, the tool records it. And if a customer calls in to complain, and the security team sees what you've been doing ... Pretty much you're out of a job.
You would be lucky if being unemployed is all that happens. We have strict guidelines and security measures on our systems, so if a tech misbehaves, it's usually nailed within a couple of days and either you get escourted out, or worse.
I've been here for 4+ years, and I have only seen one person dismissed for abusing the tools.
Our crew here is tight, nobody here abuses what we are given. Why would you? For the pay and benefits, it's not worth the risk.