I hope this is the right forum, there didn't seem to be anywhere else to post this, so......
I was just hired as the com/net admin at a company. This is my first time actually having the actual position. In previous jobs I was just that guy who helped out with the tech stuff, so the official capacity is new to me.
At my new job they are trying to overhaul my position. They want to come up with better proceedures for how the company handles service requests. I have tried googling for my info but can't seem to get any good resources. I was wondering if anyone had any suggestions as to where I could look to find best practices and suggested guidelines on how we can best recreate the help desk function of my job.
Thanks!
I was just hired as the com/net admin at a company. This is my first time actually having the actual position. In previous jobs I was just that guy who helped out with the tech stuff, so the official capacity is new to me.
At my new job they are trying to overhaul my position. They want to come up with better proceedures for how the company handles service requests. I have tried googling for my info but can't seem to get any good resources. I was wondering if anyone had any suggestions as to where I could look to find best practices and suggested guidelines on how we can best recreate the help desk function of my job.
Thanks!