Recent content by king_23

  1. K

    Dell Laptop Admin password reset?

    Hello, I purchased a used Dell Laptop. I was able to log into BIOS just fine. However, in BIOS I can't really change anything because to unlock anything I need the administrative password. How do I go about figuring out the administrative password? The service tag entered in bios is messed up...
  2. K

    Questions about a Web Designer

    Hello, I have a 2 year degree in information technology. I want to get into web design. Is it easy to find freelance work doing this? Or what type of job related to web design would allow me to do this? Also, I was thinking about becoming a Certified Web Developer. I found a website that...
  3. K

    Struggling at first help desk job

    Thanks for elaborating. I understand the point you are trying to make. It is basically like everyone is out for themselves. It's hard because there isn't much I can do but keep moving forward, even if it's only inches at a time. I definitely don't want to quit or give up yet.
  4. K

    Favorite spyware, adware, etc programs

    I saw the thread about the tech-forums top rated Antivirus software and found it interesting. I thought it would be a good idea to start a thread to get some ideas. Basically, for a long time I have had a list of programs I run on my PC's regularly to keep them clean and running as good as new...
  5. K

    Struggling at first help desk job

    You didn't make me sound lazy. I'm definitely not lazy at all. I'm willing to do whatever I have to do to learn what I need to. The problem is I don't know what to do to learn it other than trial and error, but I can't keep messing up on tickets until I get them right. They get ****ed if I take...
  6. K

    Struggling at first help desk job

    There is a knowledge base but it is very crude and incomplete. In my opinion, I believe that someone should update the knowledge base with very thorough and clear instructions. I would even go as far as making the knowledge base so effective that a new person would barely need any training. Of...
  7. K

    Samsung Galaxy 3

    It is a Tablet. Sorry, I should have been more specific.
  8. K

    Struggling at first help desk job

    There isn't a manual that the company provides. I understand what you are saying about looking stuff up. I can do that to an extent, but it's not easy to find the information. Also, when I find solutions to problems, they still aren't correct because you have to do things differently for...
  9. K

    Samsung Galaxy 3

    Thanks for the apps. I will be trying these out. I believe my tablet comes with dropbox 50gb storage for 2 years. That will be awesome to have. If you have any other tips for tablets let me know. This is the first one I have owned.
  10. K

    Microsoft SCCM Alternative?

    I see. Thanks for the replies. I didn't realize it was so expensive.
  11. K

    Windows 8 Tricks and Tweaks

    I see. I definitely had a lot of bloat. I am very satisfied with the new start menu though. It really helps out. Thanks again. Thanks for the tip, but I don't have an SSD unfortunately. I agree. Windows 8 was designed for a tablet or a smart phone. It works very nice on devices with a touch...
  12. K

    Struggling at first help desk job

    I would rather not go into that because it is related to private programs that the company uses. I will make up an example. Let's pretend that the company I work for has a tool they use to scan a user's computer when there monitor starts blinking and changing colors. The tool was made by the...
  13. K

    Struggling at first help desk job

    I do have co-workers that sit in desks very close to me, but they get annoyed when I ask questions. Obviously I ask a fairly good amount so I can learn. Mainly right now they have me setting up new PC's for new workers and stuff like that. That's something I can't really screw up. I do it at a...
  14. K

    Windows 8 Tricks and Tweaks

    Thanks for your input. Decrapifier worked awesome. That is a great piece of software. Also, I choose to download Start8 for $5 and it works great as well. Previously I had used Shell start menu and it was descent but I like Start 8 much better. If you have any other tips let me know.
  15. K

    Samsung Galaxy 3

    Just purchased a samsung galaxy 3 with android. What are everyone's favorite apps?
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