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Old 09-14-2005, 06:09 PM   #1 (permalink)
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Default Virus issues :(

my girlfriends laptop got a virus last thursday. the virus screwed up norton antivirus so she had to uninstall it. she then downloaded free avg virus scanner and it found a virus or 2 and she deleted them. i am trying to fix it. when i try to use system restore a blank white window pops up with nothing displayed. in internet explorer i cant click on some things like open attatchments in email, and also i cant get to windows update. all in all this laptop has many problems like this. does anyonehave any suggestions as to what i should do??? please help!!
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Old 09-14-2005, 06:10 PM   #2 (permalink)
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Have you tried getting into safe mode and cancel out the possibilities of the source of the problem?
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Old 09-14-2005, 06:13 PM   #3 (permalink)
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Don't do a system restore the virus could be hidden in your system restore!

Try free online scans ok? They're much safer and much better.
www.pandasoftware.com/activescan/
http://us.mcafee.com/root/mfs/default.asp?cid=9059
http://housecall.trendmicro.com/
http://www.kaspersky.com/service?chapter=161739400

Use IE for them, besides that use FX or Opera.
-blitze
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Old 09-14-2005, 06:19 PM   #4 (permalink)
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What the name of the virus?
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Old 09-14-2005, 06:22 PM   #5 (permalink)
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i went to every website to try and do a scan and it wont let me click on the scan now features.
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Old 09-14-2005, 06:24 PM   #6 (permalink)
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Name?
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Old 09-14-2005, 06:25 PM   #7 (permalink)
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they are actually trojan horses, unless she deleted that actual virus.
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Old 09-14-2005, 06:28 PM   #8 (permalink)
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just for future reference i also cant open is help and support.
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Old 09-14-2005, 06:28 PM   #9 (permalink)
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Do you have spybot search and destroy, adware se 1.7, microsoft antispyware and hijack this?
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Old 09-14-2005, 06:38 PM   #10 (permalink)
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all that i have is ad-aware se
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