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Old 06-14-2004, 06:30 PM   #1 (permalink)
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Default shutting down

i have windows XP pro

when i shut down my pc, it goes to the blue screen and says windows is shutting down, the mouse freezes, and then nothing, i have to shut it down maually. does anyone have any idea, someone told me there was a fix for this but i thought i would ask your advice
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Old 06-14-2004, 06:42 PM   #2 (permalink)
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Have you gone through this ms article.
http://support.microsoft.com/?kbid=308029
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Old 06-14-2004, 06:52 PM   #3 (permalink)
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none of these things have solved the problem
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