help with windows

[nitro1]

hi guys im new here and i need help, i have a HP pavilion ze2000 laptop and when i power it on it boots to the xp logo and shuts down

can anyone explain what i need and what i need to do to fix this and what caused the problem?

 

[joelm3103]

Hi and welcome to Tech Forums .

When it reaches the logo, you see any error or blue screen? How long has this been happening?

 

[nitro1]

yes a blue screen comes up for a split sec........i say for few weeks ever since this happened....iv just been searching on what to do

 

[joelm3103]

Can you try hitting the F8 key before the computer reaches the XP loading screen. Select safe mode when the options comes up and do the followng:

1. Navigate to the Control Panel in Windows XP by left-clicking on Start, followed by Settings and then choosing Control Panel.
2. In the Control Panel window, open System.
   Note: In Microsoft Windows XP, depending on how your operating system is setup, you may not see the System icon. To correct this, click on the link on the left-hand side of the Control Panel window that says Switch to Classic View.
3. In the System Properties window, click on the Advanced tab.
4. Locate the Startup and Recovery area and click on the Settings button.
5. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
6. Click OK in the Startup and Recovery window.
7. Click OK in the System Properties window.

Then restart, when the error comes up take a note of it and post it back.
Source: http://pcsupport.about.com/od/tipstricks/ht/disautorestart.htm.

 

[nitro1]

ok i did that and all it does is reboot every time no matter what i click on

 

[joelm3103]

ok i did that and all it does is reboot every time no matter what i click on

Hmm it can't boot on safe mode. Can't really say for sure what's going on since I don't know the error. I'll see if i can find someone to help me out here.

 

[nitro1]

i have a Hiren's Boot CD 10.1 and All Other Versions - HTTP Download ?????

 

[MindoverMaster]

Might want to try memtest to test your memory, make sure that isn't the problem. Download it and copy it onto a pen drive or cd and boot from it.

If not, try doing a repair install. This will only touch Windows files, not your personal data.

Found this guide:
Repair XP

 

[joelm3103]

Seems like help is here, also messaged member of staff to give a helping hand since I seemed to be stuck .

 

[nitro1]

i did a mem test and every thing had passed