Help!

[Hampton]

Sounds like either a Virus or Trojen or Norton.. go through Osiris's Guide and see if that helps fix your problem. and your best bet is to get rid of Norton asap.

 

[myr707]

Osiris's guide is great but I can't uninstall anything. i scanned my computer and it comes up clean. as for updates there is a bios update available but isnt it a big deal to update? can that be the cause of it?

 

[Hampton]

Well if your machine is clean. then your issue lies with Norton.. go to their page where the "Norton Removal Tool" can help you.

Download and run the Norton Removal Tool

Note: try safe mode if you can't do this in a normal windows load. but download the utility first.

 

[myr707]

so norton is not allowing me to uninstall programs and making internet explorer not work?!?

 

[KSoD]

It could very well be. It could be a bad restore, it could be that the system is infected by spyware. There are many things it could be. We have to try and eliminate as much as possible before we can figure out what it is for sure.

Spyware Removal Guide

Visit that site and get the Guide for Vista. Go thru it in Safe Mode with Networking so you can still access the internet to update the programs. Let see if you are infected for sure. That can eliminate that possibility and allow us to move on to something else.

 

[myr707]

ok i'll do it i cant uninstall programs though which seems to be an integral part of cleaning the computer. how abt the bios update? should i leave that alone for now? thanks.

 

[myr707]

how about norton should i uninstall that or leave it alone for now

 

[KSoD]

This is only for removing spyware. There isnt anything programs that you have to uninstall at this time. You might disable a few from startup but you dont have to remove any. At least not that i remember when i went thru it earlier today.

You should do the BIOS update. If there is one available.

 

[Hampton]

uninstall Norton try in safe mode if you can't do it normaly.. but download their utility that I linked in my post above for you.

then go here or even go here first..

ActiveScan 2.0 - A second opinion on the security of your PC

try it and see.. it wont hurt it can only help

 

[myr707]

ok i'll try that. thanks. a note though i tried uninstalling programs again and i can its just when i try to uninstall napster that i get "setup.exe has stopped working"