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Old 09-17-2005, 07:01 PM   #1 (permalink)
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How does one use this feature to troubleshoot?
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Old 09-18-2005, 01:06 AM   #2 (permalink)
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Your question makes no sense please re phrase it.
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Old 09-18-2005, 03:46 PM   #3 (permalink)
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It makes perfect sense.

When a program error occurs, Dr. Watson will start automatically. To start Dr. Watson, click Start, click Run, and then type drwtsn32. To start Dr. Watson from a command prompt, change to the root directory, and then type drwtsn32.

Then post a log here. Did something happen to your system?
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Old 09-18-2005, 07:04 PM   #4 (permalink)
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The error message I encounter, which follows with termination of every previously functioning program. I have also included the drwtsn32 logfile beneath. PLEASE HELP! How do I stop this from happening and interrupting my OS?

Application popup: Program Error: drwtsn32.exe - Application Error : The instruction at "0x10019cf2" referenced memory at "0xabacac07". The memory could not be "read".

Click on OK to terminate the program

Application exception occurred:
App: (pid=1800)
When: 9/17/2005 @ 07:27:05.437
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: MICHAEL
User Name: Michael_Chen
Number of Processors: 2
Processor Type: x86 Family 15 Model 2 Stepping 9
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 4
Current Type: Multiprocessor Free
Registered Organization: Computer
Registered Owner: Computer

*----> Task List <----*
0 Idle.exe
8 System.exe
196 smss.exe
224 csrss.exe
220 winlogon.exe
272 services.exe
284 lsass.exe
460 svchost.exe
496 ccSetMgr.exe
524 ccEvtMgr.exe
644 spoolsv.exe
672 DefWatch.exe
696 svchost.exe
732 mgabg.exe
760 nvsvc32.exe
812 regsvc.exe
396 SavRoam.exe
924 MSTask.exe
948 stisvc.exe
1024 Rtvscan.exe
1052 WinMgmt.exe
1064 mspmspsv.exe
1076 svchost.exe
1124 Explorer.exe
1244 LVCOMS.exe
384 jusched.exe
864 ccApp.exe
1572 VPTray.exe
1660 KEM.exe
1668 RUNDLL32.exe
1232 KHALMNPR.exe
1800 Konfabulator.ex.exe
1824 Konfabulator.ex.exe
1832 Konfabulator.ex.exe
1840 Konfabulator.ex.exe
2372 drwtsn32.exe
1632 drwtsn32.exe
0 _Total.exe

(00400000 - 00541000)
(77F80000 - 77FFD000)
(77340000 - 77353000)
(78000000 - 78045000)
(7C570000 - 7C623000)
(7C2D0000 - 7C332000)
(77D30000 - 77DA1000)
(77E10000 - 77E6F000)
(77F40000 - 77F7B000)
(75030000 - 75044000)
(75020000 - 75028000)
(77520000 - 77525000)
(77320000 - 77337000)
(75150000 - 7515F000)
(75170000 - 751BF000)
(7C340000 - 7C34F000)
(77BF0000 - 77C01000)
(77980000 - 779A4000)
(75050000 - 75058000)
(77950000 - 7797A000)
(751C0000 - 751C6000)
(77A50000 - 77B3F000)
(779B0000 - 77A4B000)
(773B0000 - 773DF000)
(77380000 - 773A3000)
(77830000 - 7783E000)
(77880000 - 7790E000)
(7C0F0000 - 7C151000)
(774E0000 - 77513000)
(774C0000 - 774D1000)
(77530000 - 77552000)
(71710000 - 71794000)
(70A70000 - 70AD6000)
(77360000 - 77379000)
(6B2C0000 - 6B2C5000)
(6A8F0000 - 6A910000)
(77570000 - 775A0000)
(782F0000 - 78535000)
(772B0000 - 7731C000)
(75E60000 - 75E7A000)
(10000000 - 1005B000)
(00230000 - 00286000)
(690A0000 - 690AB000)
(4FF90000 - 4FFE4000)
(76B30000 - 76B6E000)
(77800000 - 7781E000)
(76620000 - 76630000)
(70D00000 - 70E91000)
(63000000 - 63095000)
(7C740000 - 7C7C7000)
(77430000 - 77440000)
(637C0000 - 637C7000)
(01320000 - 013DF000)
(766F0000 - 766F7000)
(77820000 - 77827000)
(759B0000 - 759B6000)
(695E0000 - 69609000)
(51000000 - 51049000)
(728A0000 - 728A6000)
(10100000 - 10116000)
(76B20000 - 76B25000)
(775A0000 - 77630000)
(77840000 - 7787E000)
(770C0000 - 770E3000)
(75AB0000 - 75AB5000)
(782C0000 - 782CC000)
(777E0000 - 777E8000)
(777F0000 - 777F5000)
(74FD0000 - 74FEE000)
(75010000 - 75017000)

State Dump for Thread Id 0x704

eax=007f0000 ebx=01110000 ecx=0111927c edx=abababab esi=01900000 edi=0001014e
eip=0133a8a3 esp=0012a288 ebp=01110000 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206


function: <nosymbols>
0133a885 8b1d00103901 mov ebx,[01391000] ds:01391000=01110000
0133a88b 56 push esi
0133a88c 8b3520933801 mov esi,[01389320] ds:01389320=01900000
0133a892 57 push edi
0133a893 8b7c2414 mov edi,[esp+0x14] ss:0151416f=????????
0133a897 85c9 test ecx,ecx
0133a899 741d jz 013433b8
0133a89b 8bc6 mov eax,esi
0133a89d 2bc3 sub eax,ebx
0133a89f 8b540808 mov edx,[eax+ecx+0x8] ds:02503163=????????
FAULT ->0133a8a3 8b54105c mov edx,[eax+edx+0x5c] ds:acea4a92=????????
0133a8a7 3bfa cmp edi,edx
0133a8a9 7305 jnb 013433b0
0133a8ab 8b0c08 mov ecx,[eax+ecx] ds:0111927c=00000000
0133a8ae ebe7 jmp 01341f97
0133a8b0 760c jbe 013433be
0133a8b2 8b4c0804 mov ecx,[eax+ecx+0x4] ds:02503163=????????
0133a8b6 ebdf jmp 01340897
0133a8b8 5f pop edi
0133a8b9 5e pop esi
0133a8ba 33c0 xor eax,eax
0133a8bc 5b pop ebx

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
01110000 00000000 00000000 00000000 00000000 00000000 !<nosymbols>

*----> Raw Stack Dump <----*
0012a288 4e 01 01 00 04 00 11 01 - 01 00 00 00 26 99 33 01 N...........&.3.
0012a298 f4 91 11 01 4e 01 01 00 - b4 a2 12 00 00 00 00 00 ....N...........
0012a2a8 00 00 00 00 01 00 00 00 - 01 00 00 00 00 00 00 00 ................
0012a2b8 00 00 00 00 40 58 13 00 - 70 0e 02 12 00 00 00 00 ....@X..p.......
0012a2c8 00 00 00 00 00 00 00 00 - 00 00 00 00 61 ab 57 7c ............a.W|
0012a2d8 34 a5 12 00 2c a3 12 00 - 40 a0 39 01 00 00 00 00 4...,...@.9.....
0012a2e8 c8 aa 57 7c e0 a2 12 00 - 33 00 00 00 60 b0 12 00 ..W|....3...`...
0012a2f8 44 1f 5c 7c d0 23 57 7c - ff ff ff ff f0 a4 12 00 D.\|.#W|........
0012a308 4e 49 34 01 34 a5 12 00 - 2c a3 12 00 88 aa e1 77 NI4.4...,......w
0012a318 01 00 00 00 b4 ae 12 00 - 00 00 00 00 33 00 00 00 ............3...
0012a328 01 00 00 00 4b 00 46 00 - 53 00 79 00 73 00 74 00 ....K.F.S.y.s.t.
0012a338 65 00 6d 00 54 00 72 00 - 61 00 79 00 43 00 6c 00 e.m.T.r.a.y.C.l.
0012a348 61 00 73 00 73 00 00 00 - 03 00 00 00 a0 44 90 01 a.s.s........D..
0012a358 70 44 11 01 34 a4 12 00 - 00 00 00 00 00 00 00 00 pD..4...........
0012a368 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012a378 00 00 00 00 04 00 2f 00 - ff ff ff ff 00 00 00 00 ....../.........
0012a388 00 00 00 00 36 0e 02 02 - 00 00 00 00 4b 00 46 00 ....6.......K.F.
0012a398 53 00 79 00 73 00 74 00 - 65 00 6d 00 54 00 72 00 S.y.s.t.e.m.T.r.
0012a3a8 61 00 79 00 43 00 6c 00 - 61 00 73 00 73 00 00 00 a.y.C.l.a.s.s...
0012a3b8 00 00 00 00 b8 a5 12 00 - e5 aa 57 7c a0 44 90 01 ..........W|.D..

State Dump for Thread Id 0x710

eax=00000001 ebx=00000004 ecx=00000101 edx=00000000 esi=77f82873 edi=00000004
eip=77f8287e esp=00fffd24 ebp=00fffd70 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246


function: NtWaitForMultipleObjects
77f82873 b8e9000000 mov eax,0xe9
77f82878 8d542404 lea edx,[esp+0x4] ss:023e9c0b=????????
77f8287c cd2e int 2e
77f8287e c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
00FFFD70 7C59A0C2 00FFFD48 00000001 00000000 00000000 ntdll!NtWaitForMultipleObjects
00FFFFB4 7C57B388 00000005 0000003A 77F82A8C 001382F8 kernel32!WaitForMultipleObjects
00FFFFEC 00000000 778321FE 001382F8 00000000 000000C8 kernel32!lstrcmpiW

*----> Raw Stack Dump <----*
00fffd24 af a1 59 7c 04 00 00 00 - 48 fd ff 00 01 00 00 00 ..Y|....H.......
00fffd34 00 00 00 00 00 00 00 00 - 01 00 00 00 f8 82 13 00 ................
00fffd44 01 00 00 00 8c 00 00 00 - 90 00 00 00 a0 00 00 00 ................
00fffd54 ac 02 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00fffd64 00 00 00 00 00 00 00 00 - 00 00 00 00 b4 ff ff 00 ................
00fffd74 c2 a0 59 7c 48 fd ff 00 - 01 00 00 00 00 00 00 00 ..Y|H...........
00fffd84 00 00 00 00 00 00 00 00 - b2 22 83 77 04 00 00 00 .........".w....
00fffd94 b0 fe ff 00 00 00 00 00 - ff ff ff ff f8 82 13 00 ................
00fffda4 8c 2a f8 77 3a 00 00 00 - 00 00 00 00 00 00 00 00 .*.w:...........
00fffdb4 00 00 00 00 00 00 00 00 - 01 00 00 00 38 00 00 00 ............8...
00fffdc4 23 00 00 00 23 00 00 00 - 3a 00 00 00 8c 2a f8 77 #...#...:....*.w
00fffdd4 f8 82 13 00 68 11 13 00 - 3a 00 00 00 fe 21 83 77 ....h...:....!.w
00fffde4 f4 f4 12 00 00 b7 57 7c - 1b 00 00 00 00 02 00 00 ......W|........
00fffdf4 fc ff ff 00 23 00 00 00 - 00 00 00 00 00 00 00 00 ....#...........
00fffe04 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00fffe14 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00fffe24 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00fffe34 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00fffe44 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00fffe54 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

State Dump for Thread Id 0x7ec

eax=00000102 ebx=00000001 ecx=63077690 edx=00000000 esi=77f82873 edi=00000001
eip=77f8287e esp=01eeff0c ebp=01eeff58 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246


function: NtWaitForMultipleObjects
77f82873 b8e9000000 mov eax,0xe9
77f82878 8d542404 lea edx,[esp+0x4] ss:032d9df3=????????
77f8287c cd2e int 2e
77f8287e c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
01EEFF58 7C59A0C2 01EEFF30 00000001 00000000 01EEFF50 ntdll!NtWaitForMultipleObjects
01EEFFB0 63037260 7C57B388 00150EA8 0012CC44 0012CC2C kernel32!WaitForMultipleObjects
01EEFFEC 00000000 63037255 00150EA8 00000000 000000C8 !InternetInitializeAutoProxyDll

*----> Raw Stack Dump <----*
01eeff0c af a1 59 7c 01 00 00 00 - 30 ff ee 01 01 00 00 00 ..Y|....0.......
01eeff1c 00 00 00 00 50 ff ee 01 - 44 cc 12 00 a8 0e 15 00 ....P...D.......
01eeff2c 00 0e 15 00 90 02 00 00 - a8 76 07 63 90 76 07 63 .........v.c.v.c
01eeff3c 90 76 07 63 b0 ff ee 01 - db b3 57 7c 3c 02 00 00 .v.c......W|<...
01eeff4c ff ff ff ff 00 5d 1e ee - ff ff ff ff b0 ff ee 01 .....]..........
01eeff5c c2 a0 59 7c 30 ff ee 01 - 01 00 00 00 00 00 00 00 ..Y|0...........
01eeff6c 50 ff ee 01 00 00 00 00 - 28 72 03 63 01 00 00 00 P.......(r.c....
01eeff7c a8 ff ee 01 00 00 00 00 - 30 75 00 00 2c cc 12 00 ........0u..,...
01eeff8c ff ff ff ff 00 00 00 00 - 26 11 43 80 a0 52 12 81 ........&.C..R..
01eeff9c a0 2d 10 81 00 00 00 00 - 00 00 00 00 90 02 00 00 .-..............
01eeffac 00 00 00 00 ec ff ee 01 - 60 72 03 63 88 b3 57 7c ........`r.c..W|
01eeffbc a8 0e 15 00 44 cc 12 00 - 2c cc 12 00 a8 0e 15 00 ....D...,.......
01eeffcc 00 a0 fd 7f 00 00 00 00 - c0 ff ee 01 00 00 00 00 ................
01eeffdc ff ff ff ff 44 1f 5c 7c - 08 2b 57 7c 00 00 00 00 ....D.\|.+W|....
01eeffec 00 00 00 00 00 00 00 00 - 55 72 03 63 a8 0e 15 00 ........Ur.c....
01eefffc 00 00 00 00 c8 00 00 00 - 00 01 00 00 ff ee ff ee ................
01ef000c 02 10 00 00 00 00 00 00 - 00 fe 00 00 00 00 10 00 ................
01ef001c 00 20 00 00 00 02 00 00 - 00 20 00 00 22 01 00 00 . ....... .."...
01ef002c ff ef fd 7f 0f 00 08 06 - 00 00 00 00 00 00 00 00 ................
01ef003c 00 00 00 00 00 00 00 00 - 98 05 ef 01 0f 00 00 00 ................

State Dump for Thread Id 0x5a8

eax=77d358be ebx=800654f0 ecx=00000000 edx=00000000 esi=00149c30 edi=00149c70
eip=77f83310 esp=0202fe28 ebp=0202ff74 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206


function: ZwReplyWaitReceivePortEx
77f83305 b8ac000000 mov eax,0xac
77f8330a 8d542404 lea edx,[esp+0x4] ss:03419d0f=????????
77f8330e cd2e int 2e
77f83310 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0202FF74 77D37B4C 77D35924 00149C30 00000000 00000000 ntdll!ZwReplyWaitReceivePortEx
0202FFA8 77D358D6 00156038 0202FFEC 7C57B388 00159368 rpcrt4!NdrCorrelationInitialize
0202FFB4 7C57B388 00159368 00000000 00000000 00159368 rpcrt4!RpcBindingFree
0202FFEC 00000000 00000000 00000000 00000000 00000000 kernel32!lstrcmpiW
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Old 09-18-2005, 07:09 PM   #5 (permalink)
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When does your crash happen? How many Konfabs do you have on your desktop? I see 4 instances.
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Old 09-18-2005, 08:12 PM   #6 (permalink)
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3.

but i have also seen instances when no konab is running... and yet same error msg.
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Old 09-18-2005, 08:21 PM   #7 (permalink)
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go to msconfig and disable everything and reboot and then try to get the same error message again.
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Old 09-18-2005, 08:55 PM   #8 (permalink)
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msconfig is running basic stuff:

mobsync
NvCpl
NeroCheck
LVCOMS
loadqm
jusched
nwiz
ccApp
VPTray
rundll32
Logitech SetPoint

i've also disabled:

DirectCD
RunDll32 cmicnfg
iTunesHelper
PDesk
qttask
realsched
ViewMgr
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Old 09-18-2005, 09:03 PM   #9 (permalink)
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Get ride of everything except

VPTRAY and CCAP which is Norton and reboot. See if you can regenerate the dump/error message
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Old 09-18-2005, 09:08 PM   #10 (permalink)
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mmm. error msg cannot be reproduced.

where do you think the lead might be?
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