ASUS issue

[chara33]

ok this is a long rant but i have to let it out and i hope you all could give me advice plz. I have dealt with asus over the weekend for 12 hrs dealing with the idiocy of these people. I have been on hold a minimum of 2 to 3 hrs, i worked with at least 10 different CSR's who have either read the wrong manuals (their words) gone over what connections belong where at least 3 to 4 times with each CSR, passed along to supervisors who put me on hold and never came back, i have talked to a manager about the situation who i told i expect to be compensated for all the aggravation they put me through and he asked me what I wanted and i replied with a tablet and he said he wouldnt qaurentee it but he would see what he could do. I asked him if it would be possible to get a windows version of a tablet and he recommended a vivo again saying he will see what managemtent decides. I then asked him when would i hear from him and he replied on tuesday so i waited until three PM and never recieved a phone call from him (shocker there) and i asked him if i didnt hear from him to call and ask from him, which i did and was kept on hold for over an hour with very limited response. I told these csr's they were idiots after having more than enough patience with them and i was sick of it. After an hour of being on hold i hung up and called them back. I asked for a supervisor and was given one who kept me on hold for 30 to 40 mins and finally got back on the phone and replied i am trying to work something out and help me out but he needed to put me on hold and i asked how long for and he stated 15 mins. A half hour went by until i hung up and called back. I asked for another supervisor and he replied to me that the manager denied my request for a tablet. I asked a few csr's and supervisors how they would feel if that was me and some replied they would be upset and not happy at all, some wouldnt answer the question, obviously coz they worked there as i told them they wouldn't answer me. I dememanded to speak to this manager and they said they have no way of reaching him which i know was a crock of $hit. I then asked the supervisor where this manager worked and he replied corperate and i asked him for the number which he replied he didnt know but said he would get a message to him to call me tomorrow which i said to myself i know he wont so i asked the sup who i could contact that had access to him and could get him on the phone and they couldnt give me an answer so i told them I will be calling the better business bureau in the morning and he said that is my choice.

I plan on doing so in the AM. I have tried to have as much patience with these idiots as much as i could, lost my cool with them and swore at them, telling them how dumb they are as i had it with them. I have never been treated so badly before and have never heard anything like this, i was lied to by so many different ppl before.

Sorry for my long rant but i had to get it out as i am very frustrated. Could i please get some opinions from you all on what i should do? Yuor opinions are greatly appreciated and wanted no matter what u think. If i am so very wrong plz be gentle on ur comments.

thx

 

[chara33]

Sorry but this should of been at the beginning of my rant. I was just pissed off at asus and verizon after both had trouble with their CSR as asus isnt too informative and verizon being on strike.



Ok, I will add a little more detail to my original post but in a more calmed manner. I was putting together my first build of a desktop PC and was excited to do it to prove to myself i could do it. I ordered my first 2 parts last monday and received them within 2 days which surprised me how quickly they came. So i went ahead and ordered the last few parts on Tuesday and everything else by Thursday except the RAM. I ended up putting together the complete thing within a short amount of time and saw why people enjoy building them coz it was fun. The only issues I ad was with the tiny pin connections for the fan, usb devices and some other things that I have forgotten at this time. I talked to a few places like amazon, new egg, forums, Best buy and a few local PC repair shops hoping to get some help from them but the all said you have to call asus and they all said good luck with that and i asked why. Just about all replied they are not too helpful and are hard to deal with.



When I got home, I called for some mobo help and after about 20 mins i got someone on the phone and he was willing to help me. He had me does over and over again with starting over 3 to 4 different times before he gave up. His supervisor got on the phone and was no help either. I went through these things about 7 times before they got it right. Picture all that and imagine the same thing happening with the drivers as well which brought me to my original rant. Hope this is a bit more clear now.



thx