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Old 08-29-2011, 05:10 AM   #1 (permalink)
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Default toshiba user login problems

My toshiba satellite laptop will not let me log into my user account, which is the only active account on it. I have never changed my password and have windows 7 on it. Please help!!
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Old 08-29-2011, 09:48 AM   #2 (permalink)
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Default Re: toshiba user login problems

What error are you getting? Is it saying that you're getting your password wrong? This and similar information would be helpful.

Is it possible a family member/friend has changed it without your knowledge?
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Old 08-29-2011, 10:05 AM   #3 (permalink)
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Default Re: toshiba user login problems

It might help or it might not, but check to make sure your caps lock key isn't on, also enable your numberlock.

Also there is a way to get back inside your laptop, but we need to make sure it's yours and nobody elses.

If you verify it, I'll help you through email support only.
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Old 08-29-2011, 11:33 AM   #4 (permalink)
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Default Re: toshiba user login problems

Even if it is his, he could still be lying. So, leave that part out.

If it happens to just freeze on you, that is a different problem.
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Old 08-29-2011, 06:54 PM   #5 (permalink)
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First, my laptop doesn't have a numberpad. Second, it is my laptop, and no one else uses it. Third, it does say I'm getting the passcode wrong, but I've never changed it(I've had it for 3 years)
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Old 08-29-2011, 07:08 PM   #6 (permalink)
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Default Re: toshiba user login problems

Numberlock is a key on your keyboard that allows the numbers under u,i,o,p, etc. to be typed as numbers they represent. Some laptops do not have a numberlock, but instead have a FN key. Essentially, you do have a numberpad, its just not separate keys.

Did you make sure you caps lock isn't on, like Mike said?
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Old 08-29-2011, 07:14 PM   #7 (permalink)
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It does have the FN key on it and I am on it right now, and the caps lock is off
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Old 08-29-2011, 07:17 PM   #8 (permalink)
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Default Re: toshiba user login problems

If you have an external USB keyboard, try using that instead to type the log in password. See if it works.
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Old 08-29-2011, 07:29 PM   #9 (permalink)
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I don't have an external USB keyboard(just wondering, it says reset password at the bottom of the screen, but when I click it, it says I need a floppy disk or a flash drive)
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Old 08-29-2011, 07:46 PM   #10 (permalink)
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Default Re: toshiba user login problems

How are you writing this? Unless you just have a PS/2 keyboard.
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