CDRW/DVD & CDR drives won't work
I got 2 drives running under Windows XP Home edition. One is a old Hitachi CDR-8130, and the other is a newer Samsung CDRW/DVD SM-352B. In device manager, they both have black exclamation points next to the devices inside a yellow cirlce. In properties, in the General tab, under device status they both read:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I've tried uninstalling the drives and letting windows recognize them again-- same problem comes up, and I've tried a system restore, which I couldn't get a restore point before the incident to succeed.
I don't know if this will help, but here's what's found in Driver File Details:
All are in the directory C:\\WINDOWS\System32\DRIVERS\ with the following file names: cdrom.sys, MxfW2k.sys, redbook.sys, and storprop.dll
It's most likely a registry issue, possible due to a virus, but I don't know what to do. Any help would be apprectiated. Thanks!